Air Export Customer Service

• Work as part of the LHR Export Gateway team, servicing UK EV branches.
• Plan flight schedules, manage allocations, and make shipment bookings to meet client needs.
• Build Unit Load Devices (ULDs) and manage airline equipment effectively.
• Ensure accurate completion of all customs paperwork and shipping documents.
• Maintain compliance with Aviation Security and company security protocols.

• Provide exceptional customer service at all times.
• Ensure all queries are acted upon promptly and escalate issues when necessary.

• Maintain strong relationships with airlines and service providers.
• Organise and arrange services with various suppliers, including airlines.
• Monitor flight capacity and negotiate the best possible rates.
• Manage carrier cut-offs and ensure distribution/warehouse activities align with export procedures.

• Oversee financials for each job, including job costing, invoicing, and daily financial management.
• Liaise with internal departments such as pricing, sales, and commercial teams to ensure accuracy.
• Process CASS invoicing and adhere to company financial regulations.

• Utilise systems such as Web Cargo, CargoWise, ASM Sequoia, and MS Office Suite as required.
• Ensure compliance with customs, Health & Safety (H&S), and Aviation Security regulations.
• Manage month-end compliance tasks, including closing Export MUCRs.

• Work with internal teams, including operations, warehouse, ATF planners, and transport teams.
• Contribute to cross-training initiatives to provide coverage for team members.
• Continually improve processes and adopt best practices for operational tasks.

• Undertake training as required by company policy.
• Stay updated with industry standards and changes in compliance regulations.

• Ensure all distribution/warehouse matters are executed in line with export procedures.
• Escalate unresolved queries to senior staff.
• Complete any other duties assigned by management to support the efficient operation of the department.

EV Cargo