Customer Service Advisor

Morson Talent

  • Perth, Perth and Kinross
  • £61.00 per hour
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Customer Service Advisor
Location: Perth, Scotland
Salary: £12.61 per hour (£24,603 pro rata per annum)
Contract: 3 months possible permanent opportunities (full-time, 37.5 hours per week)
Start Date: Early August
Potential for Permanent OpportunitiesMorson Talent is delighted to be supporting our client, a well-established organisation in the transport sector, with the recruitment of Customer Service Advisors to join their team in Perth on a 16-week fixed-term basis.This is a fantastic opportunity for individuals with a passion for helping people and delivering excellent service. Whether youre from a retail, hospitality, or office-based customer service background, wed love to hear from you.What you’ll be doing:
  • Responding to customer enquiries via phone, providing accurate and helpful information on timetables, tickets, fares, and services
  • Assisting with lost property enquiries and resolving customer complaints in a professional and empathetic manner
  • Working collaboratively within a supportive team environment
  • Representing the brand positively and maintaining a high standard of customer service at all times
What we’re looking for:
  • Strong communication skills and a professional, customer-first approach
  • Previous customer service experience (retail, hospitality, or office-based roles welcome)
  • Confidence using systems and following processes
  • A team player with the ability to work under pressure during busy periods
The details:
  • Full-time hours: 37.5 per week
  • Shift patterns: 8am – 6pm Monday to Friday, 9am – 5pm weekends (You’ll work 1 weekend day every other weekend a full 16-week rota will be provided)
  • Two-week, classroom-based training provided at the start of the contract (no holidays permitted during this time)
  • Free local bus travel provided
  • 25 days holiday (pro rata) plus bank holidays
  • On-site parking available
Assessment Centres:
Morson Talent will be leading assessment centres as part of the recruitment process.If youre looking for a rewarding role this summer with a company that values great customer service — and the opportunity for a permanent role at the end — apply today.

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