Senior Customer Service Representative (German Speaking)
Venn Group
- Watford, Hertfordshire
- £30,000 per year
- Permanent
- Full-time
- Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities
- Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth
- Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business
- Evaluate the customer’s current service plan and provide recommendations based on the client’s needs and suite of products
- Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place
- Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections
- Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio
- Assess client needs and find creative solutions to assist and manage challenging customers requests and escalation
LogicMelon