Program Manager, Prime Video Trust & Safety

Amazon

  • London
  • Permanent
  • Full-time
  • 23 days ago
DESCRIPTIONCome build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.We are seeking an innovative and analytical Program Manager to join the Prime Video Trust & Safety Operations team. In this role, you will drive high-visibility, strategic operational programs aimed at improving processes and standardizing business requirements, building enforcement processes between operations and policy as well as driving improvements in cost-to-serve initiatives. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.Key job responsibilities
- Support global and country level excellence to design and implement systems, metrics and programs that maximize compliance, productivity and continuous improvement.
- Build strong partnership with operations managers to identify new business initiatives and successfully integrate and deploy them.
- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers.
- Analyze and solve operational barriers with a focus on understanding root causes.
- Work with technology teams and product managers to develop new tools and systems to support the growth of the business.A day in the life
You will focus on coordinating and implementing large-scale process improvement initiatives within Trust & Safety Operations. These are highly complex, thus requiring high judgement, autonomy, and trust with internal and external stakeholders. You will have the opportunity to manage and iterate an approach to identifying, assessing, and driving remediation for a wide set of risks on our expanding catalogue. You must be comfortable with balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, identifying and facing big challenges, and adjusting to sudden and frequent change. You will act as a key liaison with various Trust & operations, quality and program/policy teams spread across multiple regions to drive immediate and long-term solutions. You will operate in a fast-paced and dynamic business environment, leveraging analytical expertise and resourcefulness to autonomously deliver successful results.BASIC QUALIFICATIONS- Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field, or equivalent work experience.
- Experience in operations, program or project management.
- Experience using data and metrics to determine and drive improvements.
- Experience implementing program strategy, end to end delivery, and communicating results to senior leadership.
- Experience driving process improvement.PREFERRED QUALIFICATIONS- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.).
- Experience implementing operational improvements frameworks like lean, six sigma and root cause analysis.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon