Customer Services Advisors

Flagship Housing

  • Dereham, Norfolk
  • Permanent
  • Full-time
  • 14 days ago
Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Housing, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.We’re currently recruiting for both part-time and full-time Customer Service Advisors with a variety of shift patterns.Our part-time morning shifts (16.5 hours per week, including a 30-minute break) are available across two patterns:Monday to Wednesday, 07:30–13:30Monday, Tuesday, and Friday, 07:30–13:30.Full time working patterns (37 hours per week) will be 7.5 hour shifts of 10:00 - 18:30 Monday - Friday including a 60 minute break. One shift per week will have a later start of 10:30. These roles are ideal for individuals looking for structured hours within a supportive and dynamic team environment.Please specify the hours and shift you are applying for when submitting your application.As a Customer Service Advisor, you’ll deliver compassionate, accurate, and timely support across phone, email, and live chat. You’ll handle a wide range of queries—often related to housing, repairs, and sensitive personal circumstances—with empathy and professionalism. You’ll take ownership of each interaction, listen actively, and provide clear resolutions, helping build trust and confidence in our services.Location: Dereham office, Office Based. Hybrid working opportunities may be considered upon successful completion of probationary period.Applications are welcomed for the role of Customer Service Advisor from people with experience working in a customer service role, ideally in a contact centre or similar environment.In return for your hard work, we offer a competitive salary of £26,732.16 per annum FTE equivalent is £11,895.81 per annum and a benefits package that includes:
  • 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.
  • Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.
  • Death in Service Benefit.
  • Company Sick Pay.
and that’s not all! We’re also proud to offer:
  • Opportunities for development (including apprenticeships, our Academy, and various training options).
  • Health and well-being programs and initiatives.
  • Empowerment (we give you the tools and systems to make the right decisions for resolving issues).
  • A Leadership Team that inspires, develops, and supports you.
Please see the attached , for responsibilities and requirements details. To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job; please quote Reference Number 3531 and state that you are applying to be a Customer Services Advisor, in your statement. If you’d instead prefer to send us a 3 minute video supporting statement, please share the video’s link in the supporting statement box. Please click , to see the full list of benefits for this job.If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence.Please note: Interviews will be in a group assessment centre format, this will include a team based task, a written element and a shortened traditional interview. You will need to allow up to 2 hours for interview if shortlisted.Closing Date: 3rd September 2025Interview Date: 10th September 2025 and 12th September 2025Applications may be reviewed, and candidates invited to interview ahead of the close date.We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.No Agencies please.Customer Services Advisor – Reference Number 3531About Us
Flagship is part of . We create communities where people can put down roots, feel secure, and thrive. We let and maintain over 80,000 homes across east, central and south west England, and plan to deliver 2,000 new homes each year for the next 30 years. Joining our teams means embarking on a career where you are part of something bigger, where work matters, and where individuals are valued and developed.

Flagship Housing