Enrich the Journeys of our People and our Guests as our Night Guest Relations Manager!The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.Some of the brilliant benefits you will enjoy as a Night Guest Relations Manager are:Annual earnings to £39,925.00 (£36,925.00 base salary + non-contractual tronc)· Pension with company contributions· 50% discount in all our restaurants and Spa treatments across our properties· Team member and Friends & Family rates across our properties· Complimentary stay after passing probation· Extensive discounts on our benefits platform· Access to private medical insurance· Interest free season ticket loan· Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing· Support through development plans, apprenticeships and world-class management development programmes to be the best you can be· Bike to work scheme· Recommend a Friend incentive· Uniforms provided and laundered complimentary· Free meals on duty· Opportunity to join our taskforces to contribute to the business focuses, community and environment· Employee recognition schemes and Social Committee events including gala dinners and much more!We are currently looking for a passionate Night Guest Relations Manager, to join our Front Office on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.As a Night Guest Relations Manager, your main duties and expectations for the role will include:· To ensure VIP rooms and amenities are prepared to optimum standard whilst performing inspections of bedrooms on a daily basis· To send a report via the Duty Managers log book to the Managing Director, General Manager and all key managers on the running of the hotel.· To complete a full inspection of the Hotel including all staff areas in conjunction with the Security inspections.· To check the daily night audit proof list each night. To prepare the daily operations report for the General Manager.· Night duties to include: Printing of Registration Cards, Creating PF accounts. Charging Newspapers to guest folios, Updating daily figures on whiteboard, Arranging invoices as per FIN 20 Report, Updating Daily exchange rates, No Show Report, Printing Downtime reports.You will be required to work such hours as are necessary to fulfil their duties and in any event not less than hours. This shift pattern operates 4 on 4 off.We are …· One of Sunday Times’ Top 100 “Best Companies to Work For 2025”· A Leading Hotels of the World member· 5 red stars· 2 rosettes· Earth Check Silver Certified 2025If you feel your experience, personality and interest are a match for this Night Guest Relations Manager role, we encourage you to apply today. What makes you unique makes us exceptional!All applicants must be legally eligible to work in the UK.About Company: We are delighted to welcome you to one of the most popular 5 star hotels in London, The Landmark London. We rank among the finest of the capital’s leading luxury hotels in London, and have a distinctive style and ambience that makes us unique. The Landmark London strives to provide unrivalled standards of service and quality, a feature that is recognised by The Landmark being a three-time winner of Visit London's Best Hotel in London award. The Landmark London encompasses 300 of London's largest guest rooms, three restaurants and bars and a fully equipped health club and spa. The hotel is a major conference and banqueting venue that can cater for up to 500 people for a cocktail reception in one of its ten versatile function rooms. The main feature of the hotel is the stunning 8-storey glass atrium, finished with a mixture of Eastern flair and modern British features. "We promise to deliver memorable moments". This is how we drive our service.... to be always unforgettable! Our guests enjoy the best of hospitality in a luxurious environment with WOW moments that exceed their highest expectations. We also invest in our people to make sure our team members have a memorable journey with us too. We proudly have achieved Platinum Status and Employer of the Year 2019-2020 in Investors in People accreditation which shows our success as an employer of choice!