Job Description:Job Title Senior ServiceNow Business AnalystLocation BirminghamCorporate Title Assistant Vice PresidentYou will be joining Automation Platforms responsible for the strategy and development for the core, cross-technology ServiceNow Enterprise Platform utilized for IT Service Management, Integrated Risk Management as well as Hardware & Software Asset Management.You will have an opportunity to elicit requirements, design and implement solutions used by tens of thousands of users across the world. We are a global team and you will work with the best ServiceNow Engineers and Business Analysts within the teams spanning three locations (UK, US and India).What we’ll offer youA healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.You can expect:Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for themCompetitive salary and non-contributory pension30 days’ holiday plus bank holidays, with the option to purchase additional daysLife Assurance and Private Healthcare for you and your familyA range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefitsThe opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per yearYour key responsibilitiesBeing a Subject Matter Expert for several ITSM processes/CMDB/ITOM/ITAM and providing support to the relevant development teamsLiaising with the Product Team, customers, and other stakeholders as appropriate and acting as the business/functional counterpart for solution identificationParticipating in the analysis of incoming demand requests and progressing them to technical stories for the backlogSupporting Agile ceremonies: Sprint planning, Daily stand-up, Show&Tell and RetrospectivesActively supporting the business strategy, plans, and values, contributing to the achievement of a high-performance team cultureAccountable for Defect analysis and taking it to closure through collaboration with developers and architectsYour skills and experienceSignificant experience of working in dynamic IT environment as a ServiceNow Business AnalystServiceNow in-depth product knowledge is required in one or more of the following areas. Mainline ServiceNow Certifications in these areas are an added advantage like ITSM (Incident, Problem, Change, Configuration, Service Request), ITOM (Discovery/Service Mapping) or, ITAM (SAM, HAM)Proven experience of a Highly Skilled Business Analyst in taking very high-level requirements and working with stakeholders of different seniorities to translate them into technical stories is essentialExperience working in Scaled Agile environmentAdvanced analytical and problem-solving experience, ability to multi-task and effectively manage prioritiesExcellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locationsHow we’ll support youA culture of continuous learning to aid progressionWe value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)Please note the expected salary for some roles may be below the minimum level requirements to support candidates who require a Skilled Worker visa to work in the UK. Should you already have a Skilled Worker visa and are identified for a role, we can discuss and support you with the processAbout usis the leading German bank with strong European roots and a global network. Click to see what we do.Deutsche Bank in the UK is proud to have been named in for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their for our work supporting LGBTQ+ inclusion.We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.
