Lead Technical & Applications Support Engineer - Wireline Services
Baker Hughes
Aberdeen
Permanent
Full-time
29 days ago
Are you a Lead Technical Support & Applications Engineer looking for a new role?Do you enjoy being part of a successful Wireline Team?Join our Team!Our Oilfield Services business provides intelligent, connected technologies to monitor and control our energy extraction assets. Our team provide technical expertise to meet our client expectation in Wireline logging requirement. We provide customers with the peace of mind needed to improve their operations reliably and efficiently.Partner with the bestThe Lead Technical & Applications Support Engineer – Wireline Services ensures Baker Hughes delivers flawless execution by providing Technical Support and Applications Engineering support to the Service Delivery and Sales organizations when needed in pre-planning, job execution, and post-job analysis.As a Lead Technical & Applications Support Engineer, you will be responsible for:Work with Service Delivery Coordinators/Sales personnel to understand the client's well construction or production objectives as well as the commercial terms for Baker Hughes (i.e., outcome-based contract, line-item contract etc.).Perform offset job analysis and product/service specific engineering modelling calculations to understand application hazards and incident potential.Work together with all disciplines and stakeholders to ensure all aspects and constraints of the application and suggested products/services has been considered.Design a job program, including risk mitigation plans and contingency plans, that can meet the client's objective and maximize revenue potential and ensure future job assignments for Baker Hughes.Work with the Service Delivery Coordinator/Salesperson to ensure any risk of not meeting the client's objective is communicated to the client using the appropriate channels/processes for the respective client.Accurately document any calculations/simulations/plan revision and/or changes during the project cycles for visibility to dependent teams and audit purposes.Provide on-demand support in accordance with product portfolio or on-call schedule for job execution.Compare job as-planned versus job as-executed, document any lessons learned and develop recommendations for further improvements to procedures to ensure continuous improvement takes place.Participate in Incident Investigations when required, ensuring the end-to-end process is considered, (including job planning, preparation, and execution), when determining incident root cause(s) alongside appropriate corrective actions.Ensure timely incident management to enable fast customer issue resolution and cash collection.Advise on product improvement opportunities for repetitive component/product failures.Responsible for providing sales support and product application recommendations.24/7 Support for critical operations in the field when needed.Share knowledge across the organization by submitting best practices, case histories, and lessons learned to the knowledge management database.Follow up on field failures that require technology involvement and ensure that the learning is shared across the field through engaging with the Global Technical Service team.Fuel your passionTo be successful in this role you will:Have a Bachelor or Technical degree.Be able to run Baker Hughes Eclips acquisition system.Have a solid background and knowledge across a broad range of wireline logging, evaluation tools and basic interpretation services.Have an analytical approach to problem-solving and be motivated and focused on results.Have good communication skills both verbal and written in English.Work in a way that works for youWe recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:This is an onshore role, based in Aberdeen.Working with usOur people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.Working for youOur inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:Contemporary work-life balance policies and wellbeing activitiesComprehensive private medical care optionsSafety net of life insurance and disability programs.
