Global Account Manager

Costa Coffee

  • United Kingdom
  • Permanent
  • Full-time
  • 16 days ago
Global Account ManagerAre you an experienced Global Account Manager with proven strategic and commercial acumen? We have a fantastic opportunity to join our team as a Global Account Manager, allowing you to make your mark and further your career within the fast-paced coffee industry. Now is your chance to join our bright and creative team – we’d love to hear from you!A bit about us...We’re Costa Coffee, masters of our craft since 1971 when the Costa brothers opened their first Roastery in London. A lot has changed since then. You may know us as the UK’s leading coffee Brand, but we can now be found in over 40 countries across EMEA, APAC and the Americas. We’re on a mission like no other as we inspire the world to love great coffee. This is all supported by being part of The Coca-Cola Company.Along with our leading Retail formats, it’s our ground-breaking FMCG offering and Costa X on-the-go propositions that help us serve our B2B partners across the globe. And as for coffee technology, we’re quite simply trailblazing the industry. Here at Costa, it’s about doing a great job alongside brilliant people who share a passion for growth. And we promise, we’ll always make sure you’re loving your craft.A bit about the role...Day to day, you will play a pivotal role in Fuelling growth for Costa Coffee on a global basis by providing specialist commercial and coffee industry expertise across all channels and platforms for Costa’s global customer portfolio in the Workplace, Hotels and Travel Channels. (and others)Additionally, you’ll be:
  • Expected to facilitate the efficient navigation of the Costa Coffee organisation by, proactively administering our Global Customer Program in close cooperation with The Coca-Cola Company (TCCC), which unifies Costa for large, multinational customers seeking a centralised & consistent approach. Specifically:
  • Attend regular Strategic alignment sessions with internal stakeholders in “The System”
  • set up an articulated shared vision for the coffee category, with expressed desired outcomes and an annual profitable business plan that increases our share of Customer estate.
  • Build a sufficient and reliable pipeline of prospects proactively in the Costa Coffee focus channels
  • Coordinate the quarterly measure of performance against desired outcomes as well as revenue growth in the existing Customer Portfolio.(Data Intelligence)
  • Disruption - Pioneering new frontiers and answering unmet needs for coffee in the Customer portfolio. accelerating new channels and co-creating new occasions.
  • Develop commercial frameworks with customers from priority channels, consulting with our Bottler Partners and direct markets to ensure they are agreed and supportive to accelerate the delivery of Costa’s long-range plan.
  • Develop and support further on commercial frameworks from TCCC Global Accounts to cross-sell Costa Coffee to all TCCC Global Accounts in close cooperation with the KAM for Global Accounts for TCCC Global clients.
A bit about you…A passion and understanding of strategic and commercial areas is just the start of what for. So, what else makes a great Global Account Manager at Costa?
  • The role holder needs to have strong strategic and commercial acumen, as well as global key account management competencies.
  • Great strategic astute with channel expertise and a hunter-bias
  • Able to provide impactful briefing and issue resolution recommendations to senior stakeholders. Ideally, previous experience running global accounts for multinational corporation(s) in the channel.
  • Great networking capabilities in internal in external networks.
  • Ability to operate across all propositions (Including corporate franchise)
What we can offer...Costa is on a growth journey like no other, more countries, more propositions, more opportunities for you to develop your career and work with some great teams. In addition, you’ll benefit from:
  • Car Allowance
  • BUPA Healthcare and Babylon GP
  • Costa Pension Scheme
  • 50% staff discount in our equity stores, 25% staff discount in franchise stores
  • 25 days Holidays
  • Share Incentive Plan (following six months’ service)
Location: Remote UK – with ability to travel to….Costa is made up of true experts, masters of their craft stretching their limits to what’s possible. It’s why we work so well remotely. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those important connection points. Our remote working allows you to balance your work and personal life while retaining Costa’s much-loved warmth and passion.DE&I Statement:At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Courage and Trust. You will be part of a genuine and committed team that shares the love for coffee and a desire to deliver great experiences to our customers and committed people. We celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency and embrace differences in all that we do.For any reasonable adjustments and general queries please contact costa.recruitment@costacoffee.com

Costa Coffee