Content Support Executive (Fixed Term Contract)
- Milton Keynes
- Contract
- Full-time
Job Type: Full-time
12-Month Fixed Term Contract (Secondment for internal applicants)We are seeking to recruit a Content Support Executive to join our Customer Success Team (CST).This newly created secondment role plays a pivotal part in supporting two of our flagship platforms — Fleet Gateway and Leasing Portal — by ensuring all content is accurate, relevant and up to date. From product and aftersales information to lead times, news bulletins and recall notices, high-quality content is key to creating habitual platform use and helping our users find ongoing value in the systems.Key Responsibilities:Content Management & Governance
- Manage the end-to-end lifecycle of platform content across Fleet Gateway and Leasing Portal.
- Curate and maintain a wide range of content types including product information, news and bulletins, aftersales updates, lead time data, and recall information.
- Regularly audit platform content to identify outdated materials, gaps, or inconsistencies.
- Proactively research fleet industry news, OEM brand updates, and wider market developments to identify material suitable for hosting within brand-specific areas of the platforms.
- Extract, validate and upload industry-wide or brand-specific content, ensuring it is timely, relevant, and aligned with each brand’s tone and identity.
- Liaise with client contacts and content owners to source, validate and refresh platform content, including accessing client content systems where necessary.
- Apply agreed naming and tagging conventions to ensure structured, intuitive access across all uploaded materials.
- Monitor and analyse content usage and file uptake to identify patterns in engagement and visibility.
- Provide regular insight and commentary to the CST and Client Services Teams to inform reporting, platform improvement and client conversations.
- Use performance data to support content strategy and highlight opportunities to enhance engagement.
- Strong organisational skills with the ability to manage multiple tasks and workstreams across content and outreach activity.
- A structured and logical approach to information — able to identify where content sits, how it should be categorised, and where gaps may exist.
- Comfortable using digital systems and platforms, with the confidence to learn internal tools and processes quickly.
- Confident communicator — able to liaise clearly and professionally with internal teams and client contacts to request or coordinate content.
- Proactive and self-motivated — capable of working independently, taking ownership of responsibilities, and driving activity forward.
- Experience in marketing and content generation would be an advantage.
- Previous experience in customer support, digital systems, CRM use or coordination roles is beneficial but not essential.