Customer Service Representative
Mick George
- Huntingdon, Cambridgeshire
- Permanent
- Full-time
- Assisting with new customer’s enquiries
- Being the first point of contact for all individuals/ customers contacting Mick George.
- Developing relationships, building new opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
- Keeping up to date with and ensure a thorough understanding of Mick George’s products and business structure.
- Ensuring a proactive, flexible and positive approach at all times when handling customer requests.
- Being a key point of contact to the customer for delivery and order fulfilment information.
- Inputting and processing customer orders on the system in an accurate manner
- General administration for the department
- Undertake all relevant training when required
- Passionate about delivering excellent customer service.
- Previous experience of working within a high-volume customer service/ customer care role.
- Solid knowledge of all Microsoft Office Suites.
- Ability to build good relationships at all levels with a positive and flexible approach.
- Good attention to detail.
- Ability to solve problems, have initiative, and open to continuous improvement and learning.
- Proactive with the ability to communicate at all levels.
- Ability to work under pressure
- Ability to work in a fast-paced office environment