Customer and Systems Support
- Leatherhead, Surrey
- £26,500-32,000 per year
- Permanent
- Full-time
📍 Location: Leatherhead, Surrey (Hybrid – part office, part remote)
💼 Contract: Full-time, Permanent (37.5 hours/week)
💰 Salary: £26,500 – £32,000 (depending on experience)
🎉 Holiday: 26 days + 8 bank holidays💡 About the RoleAre you tech-savvy, highly organised, and customer-focused? We're looking for a proactive Customer Support & Systems Specialist to join our growing team!In this hybrid role, you’ll be the go-to person for customer support and system-related queries. You’ll manage helpdesk tickets, support our e-commerce platform (WooCommerce/WordPress), and help maintain and improve systems like HubSpot, Xero, and Asana.You’ll also play a key role in our tasting scheme platform—supporting users through the process and working closely with our sales and technical teams to ensure smooth customer experiences.🔧 What You’ll Be DoingProvide first-line support via HubSpot Helpdesk (tickets, email, chat)Troubleshoot access and portal issues for customersMaintain and update our WooCommerce/WordPress websiteSupport the sales team with reports, data entry, and system accessAssist with tasting validation schemes and customer guidanceImprove automation workflows and CRM data accuracy in HubSpotHelp integrate systems (WooCommerce → HubSpot → Xero)Collaborate on tech stack improvements and internal workflows✅ What We’re Looking ForMust-Haves:Strong background in customer or technical supportExperience with HubSpot CRM and WooCommerce/WordPressHigh IT literacy and confident troubleshooting skillsStrong communication and documentation skillsNice-to-Haves:HTML/CSS basicsExperience with Zapier, Make, or APIsMulti-currency/global e-commerce knowledgeFamiliarity with ISO 9001A second language is a bonus🎁 What You’ll Get26 days’ annual leave + bank holidaysFlexible hybrid working & hoursCompany pension schemeSick leave, parental leave, and compassionate leaveFree on-site parkingPersonal development & system ownership opportunitiesFriendly, collaborative team cultureRegular team socials and events🚀 If you're passionate about delivering great service, improving systems, and making a real impact—we’d love to hear from you!