Care Coordinator- Shoreham, Petts Wood & Longfield
- Shoreham, Kent
- Permanent
- Full-time
- Understand and build effective and efficient schedules around our clients and Care Professionals.
- Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
- Be responsive to changes in the schedule and liaise with relevant team members.
- Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
- Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
- Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
- Work with the recruitment team to ensure sufficient current and future staffing levels are met.
- Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
- Add and maintain all client and Care Professional information onto to the electronic scheduling system.
- Conduct Care Consultation and Risk Assessments and develop Care Plans
- Carry out quality assurance (QA / Service Review) visits.
- Participate in on call during weekdays and one in three weekends.
- Carry out any other duties deemed necessary for the successful operation of the business.
- Ensure compliance with Home Insteads' Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
- Be willing to carry out care calls, in an emergency as required.
- Driving - Full Driving License - vehicle essential
- Experience of working in a scheduling role within a home care or other relevant environment such as logistics.
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
- Highly resilient and positive with excellent communications skills.
- Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
- Team player with strong interpersonal skills with the ability to build rapport quickly.
- Excellent attention to detail with the ability to multi-task.
- Logical and analytical with the ability to work on own initiative and meet deadlines.