Patient Administrator/ Call Handler

Newmedica

  • Bristol Almondsbury, Gloucestershire
  • £25,396-26,200 per year
  • Permanent
  • Full-time
  • 8 days ago
Patient AdministratorWho are we?At Newmedica, we believe better sight changes lives.We’re one of England’s top providers of NHS and Private ophthalmology services, delivering outpatient care, diagnostic testing, and advanced eye surgery to thousands of patients every year. With a growing network of specialist clinics across the UK, we’re on a mission to make world-class eye care more accessible for everyone — and we’re expanding rapidly.We’re proud to be officially certified as a Great Place to Work®, based on independent feedback from our colleagues. This recognition reflects our commitment to creating an inclusive, collaborative, and empowering workplace where people can thrive.Your Next Role: Patient AdministratorWe are looking for a new Patient Administrator to join our Bristol sites. This will be 40 hours over 5 days per week, including weekends on a rota basis.We’re looking for a proactive and people-focused Patient Administrator to join our busy team at our Bristol clinic.This is a varied and rewarding role where no two days are the same. You’ll be the first point of contact for our patients and will support a wide range of administrative tasks to ensure a smooth and professional experience from start to finish.What You'll Do
  • Booking patient appointments and managing clinic schedules
  • Answering phone calls and responding to emails with professionalism and empathy
  • Handling incoming and outgoing post, and preparing patient letters
  • Managing both face-to-face and telephone enquiries from patients and colleagues
  • Ensuring accurate record-keeping and data entry
  • Supporting the wider clinical and administrative team as needed
What We’re Looking ForWe are looking for someone who is caring, organised, and passionate about people and service. You could have previous experience, or be at the start of your career in healthcare.We need someone who thrives in a fast-paced environment and genuinely enjoys helping others. Our clinics can be busy, and patients may feel nervous about their procedures – so it’s essential that you’re friendly, reassuring, and calm under pressure.We’ll provide training so direct experience isn’t always needed, but the following things will be advantageous:
  • Previous experience in a customer service or patient facing role
  • Experience in a busy administrative role
  • An understanding and respect of confidentiality at all times when dealing with calls or with patients directly
  • Enjoys working with a range of people and is able to tailor their approach to a diversity of patients’ needs with a friendly and accessible personal manner
  • Confident use of Office 365 and tech systems (training provided)
  • Great communication skills, both written and verbal
  • A team player mentality with a proactive, solution-focused approach
  • Ability to manage competing priorities with calm and clarity
  • An understanding of CQC standards (advantageous)
What You’ll Get in ReturnWe know that great people make a great company, so we offer a comprehensive and supportive package, including:
  • Competitive Salary: A starting salary of £25,396, increasing to £26,200 after probation
  • 25 days holiday + bank holidays (increasing with service)
  • Company pension scheme
  • Enhanced family leave and sick pay
  • Employee Assistance Programme – 24/7 confidential support
  • Perks & Discounts – from eyewear to retail savings
  • Ongoing training and development opportunities
Be Part of Something BiggerThis is more than just a job — it’s a chance to grow your career in a forward-thinking, patient-first organisation that values your voice and invests in your future. If you’re ready to make a real difference and help transform eye care across the UK, we’d love to hear from you.Apply now and take the next step in your career with Newmedica.This role closes on 12 September 2025, however, we reserve the right to close the vacancy earlier if we receive a high volume of applications.Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.If you would like an informal chat about the opportunity or to request a job description, please contact Bristol.hr@newmedica.co.ukAt Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin

Newmedica