
Sales Team Manager
- Southend-on-Sea, Essex
- £40,000-48,000 per year
- Permanent
- Full-time
- Lead and inspire your sales team to meet and beat performance targets
- Monitor call centre metrics and spot ways to improve both customer experience and team results
- Provide regular coaching, feedback, and support to help each person be their best
- Keep a close eye on KPIs and use your know-how to drive consistent performance
- Use your commercial brain to suggest new ideas and improve how we do things
- Work closely with other teams (like operations, marketing, and compliance) to keep everything running smoothly
- Experience leading a telesales or contact centre team, you're confident managing performance and building team culture
- A strong understanding of sales metrics, targets, and what makes teams tick
- Someone who’s great at coaching and knows how to bring the best out in people
- A solid grasp of Contact Centre operations and how to keep things running efficiently
- A proactive, solutions-focused mindset, you're always looking for ways to improve
- A team player who loves collaborating and is all about hitting shared goals
- Passion for giving customers great experiences, especially those who need extra reassurance when booking travel
- Basic Salary: £40,000 with an OTE of £48,000
- Quarterly Manager Bonus: Uncapped, with a realistic OTE of £600+ per month / £8,000 per annum
- 32 days’ annual leave (including bank holidays)
- Shift Patterns include:
- Monday to Friday: 8:30 AM – 8:00 PM
- Saturday: 9:00 AM – 5:30 PM
- Sunday: 10:00 AM – 5:00 PM
- You’ll work 1 in 2 weekends (either Saturday or Sunday), with a day off in the week in return
- A great benefits package, including:
- Company-paid health cash plan
- Company pension scheme
- Holiday buy scheme
- Staff discounts on travel insurance
- Ongoing training on our products and sales techniques
- Real career progression opportunities
- A supportive, friendly team where your ideas and input are valued