Telephone Collector
- Manchester
- Permanent
- Full-time
- Contact Debtors:
- Make outbound calls to individuals with outstanding private parking debt.
- Use various communication channels, including phone, email, and SMS, to reach debtors.
- Negotiate Payments:
- Engage with debtors to discuss their outstanding debt.
- Offer solutions, such as payment plans or settlements, to resolve debts in a timely manner.
- Maintain a professional and empathetic approach during all interactions.
- Documentation and Reporting:
- Accurately record all interactions, payment agreements, and relevant debtor information in the company's CRM system.
- Compliance and Legal:
- Ensure all collection activities comply with relevant laws and regulations, including data protection and consumer rights legislation.
- Stay updated on industry best practices affecting debt collection.
- Customer Service:
- Provide clear and accurate information to debtors regarding their accounts and the consequences of non-payment.
- Handle disputes or complaints in a professional manner, escalating complex issues to the Collections Manager as necessary.
- Performance Targets:
- Meet or exceed monthly and quarterly collection targets set by the Collections Manager.
- Continuously strive to improve collection rates and reduce break rates.
- Experience:
- Previous experience in debt collection, customer service, or a related field.
- Experience with private parking debt collections is highly desirable.
- Skills Required for this Role:
- Excellent verbal and written communication skills.
- Strong negotiation and problem-solving abilities.
- Ability to handle difficult conversations with tact and professionalism.
- Experience in an Outbound Team
- Proficient in the use of CRM systems and Microsoft Office Suite.
- Personal Attributes:
- Self-motivated with a results-oriented mindset.
- High level of integrity and ethical behaviour.
- Ability to work under pressure and manage multiple tasks effectively.
- Primarily office-based with potential remote work options.
- Standard working hours with some flexibility required to accommodate peak collection periods.
- May involve occasional evening or weekend shifts, depending on debtor availability.
- Competitive base salary with performance-based incentives.
- Comprehensive benefits package including health insurance, pension, and paid time off.
- Ongoing training and professional development opportunities.
- Company Life Assurance Plan