Head of Supply Chain & Customer Journey

• Develop and lead a long-term, group-wide procurement strategy aligned to mid - long term business goals.
• Work closely with the COO to forecast and anticipate business needs and ensure the supply chain is future-ready, resilient, and aligned with strategic objectives.
• Work collaboratively across cross functional stakeholders within the Operations, Finance, Product and Executive teams to understand business needs and drive procurement excellence.
• Drive supplier innovation, risk mitigation, and sustainability across the supply chain.
• Lead sourcing strategy and supplier evaluation processes, ensuring optimal cost, quality, service, and compliance.
• Manage and challenge suppliers to deliver the required standards and measure their performance against agreed objectives / SLA’s, putting in place corrective actions as necessary.
• Analyse current and future products to identify supply chain options accordingly in advance of product launch so alleviate any delays in product launch and identify any cost savings.
• Build strong and long-lasting supplier relationships through regular interaction and onsite in person visits with key contacts.
• Negotiate high-value, complex contracts and commercial agreements.
• Conduct thorough audits and risk assessments as required for suppliers to ensure regulatory compliance and mitigate any supply chain risk as far as possible.
• Establish and maintain robust procurement governance, policies, and ethical standards.
• Analyse and leverage procurement data and insights to drive cost saving, performance monitoring, and continuous improvement.
• Actively manage NPS scores.
• Any other reasonable adhoc duties as necessary for the proper fulfilment of the role.

• Driving the department to meeting and exceeding set goals.
• Overseeing the direction of day-to-day activities of the team in close collaboration with the team leader.
• Utilising your unique expertise and skills to empower the team, evenly distributing knowledge to aid individual and team confidence, growth and development.
• Motivating the team to achieve business goals.
• Developing and implementing a timeline to achieve targets.
• Working with team leaders to monitor productivity and output.
• Regularly assessing capacity of the team and ensuring resources are in place and planned for forecasted pipeline projects.
• Coordinating and delegating tasks to team leaders and members.
• Identifying areas of training needed for individual team members to maximise their potential.
• Conducting regular one to ones and annual appraisals with direct reports.
• Contributing to the growth and development of the company through a successful, high performing team.
• Creating a vibrant and collaborative working environment that inspires the team.

• FCIPS or MCIPS Level 5 or above.
• Proven experience in a senior, strategic procurement function in a mid-sized or growth business.
• Deep understanding of the full procurement lifecycle: sourcing, contracting, purchasing, supplier management, and risk mitigation.
• Familiarity with procurement technology and reporting tools.
• Ideally a strong background in FMCG or manufacturing.
• Willingness and ability to travel within the UK and internationally on a regular basis.
• Strong negotiation, analytical, and stakeholder management skills.
• Commercial thinker with a track record of instigating and driving cost reduction across purchases.
• Naturally proactive and solutions-oriented; always looking for opportunities to improve.
• Strong relationship builder who can influence and collaborate across all levels.
• Strategic thinker with the ability to balance short-term wins with long-term goals.
• Driven by results, hungry to deliver cost savings and operational efficiencies.
• Responsive, able to work in a very fast paced, agile environment.
• Excellent people leadership skills.
• A confident, rational and practical decision maker.
• Able to challenge constructively.
• Flexible and adaptable with the ability to manage operational business change within a fast paced, rapidly expanding company.
• Persistent and determined when it comes to securing better supplier terms and unlocking value.
• Positive, can-do attitude with a passion for driving change and making an impact.
• Self-motivated and organised with excellent attention to detail and can-do attitude.
• Excellent written and verbal communication skills.
• You embody our company people values:
• Teamwork - Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals.
• Committed - Dedicate yourself fully to your role, going above and beyond with self-motivation and loyalty to achieve individual, team, and company goals.
• Ownership - Take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes.
• Positive - Approach tasks with optimism and innovation, viewing challenges as opportunities, and bringing energy and enthusiasm to inspire and motivate others.
• Responsive - React quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change, and maintaining a proactive approach.

• We were proudly featured in The Sunday Times as one of the Best Places to Work 2024 & 2025
• Competitive pay
• Pension scheme
• A Healthcare Cash Plan – You can claim for medical expenses, dental or optical services, as well as access to 100s of deals and discounts
• 23 days annual leave + UK bank holidays
• An extra day’s leave for your birthday
• All new starters, we'll plant a tree in your honour. We currently have trees planted in the UK, Tanzania, Uganda, Kenya, and Madagascar
• Sustainability-focused – We’re committed to reducing our environmental impact through low carbon operations, renewable energy, and recycled materials
• Regular team socials and events, including summer and Christmas parties. As well as football and netball teams, and other ad hoc events
• Monthly pizza Friday
• Enjoy free fruit, snacks, hot drinks, and cold beverages
• Employee referrals bonus scheme
• Access to our Learning & Development platform, offering a wide range of online courses, certifications, and professional development tools to support your career growth and skill enhancement
• High-quality office environment
• Free onsite parking / within walking distance from the train station

Pineapple Furniture