IT Support Engineer
- Lutterworth, Leicestershire
- £30,000-40,000 per year
- Permanent
- Full-time
- Extensive experience in a similar IT support position (1st/2nd line)
- Strong knowledge of Windows OS/server platforms, networking, VPNs, and mobile devices
- Exposure to Linux, OS X, virtualisation technologies (e.g. VMware), Azure/AWS, and backup solutions
- Familiarity with ITIL frameworks and process-driven support environments
- Excellent troubleshooting, communication, and documentation skills
- Ability to manage multiple cases, mentor junior staff, and work collaboratively within a team
- Degree in Computer Science, IT, Engineering, or equivalent commercial experience
- Microsoft certifications (MCP, MCSA, MCSE) highly desirable
- Full UK driving licence
- Due to nature of travel to the US you must be eligible to travel under the US Visa Waiver Program, or have a US passport (along with right to work in the UK)
- Provide 1st/2nd line IT support across the organisation via the internal service desk
- Assist with 3rd line issues and technical projects under guidance from senior staff
- Install, configure, and maintain IT hardware, software, and networks
- Manage incidents and service requests in line with SLAs
- Liaise with suppliers for IT equipment and services
- Contribute to and maintain the internal knowledge base
- Participate in rota-based working patterns covering extended support hours
- Join the on-call rota once fully trained
- Ensure compliance with internal documentation and process standards
- Hybrid working with regular office collaboration and occasional international travel
- Broad technical exposure across infrastructure, networking, cloud, and security systems
- A supportive, process-driven environment with training, development, and certification opportunities