Food & Beverage Host
- Southampton
- Permanent
- Full-time
- Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can't wait to return
- Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit
- Proactively offer and provide a friendly, efficient and prompt service of food and beverages- only delivering products you are proud of!
- Be aware of daily / weekly targets and contribute positively towards them
- Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
- Replenish stocks so that the customer always has the opportunity to access products at all times
- Promote the use of Grosvenor Membership cards during each interaction with the guest
- Promote the Rank Omni Channel/Digital offer through positive customer interaction
- Positive attitude
- Experience of working successfully in a hospitality role
- (Preferred) Previous experience working in a multifaceted role
- Fanatical about delivering unrivalled customer experience
- Ability to collaborate with the wider business
- Sound communication skills
- Comfortable with change and ability to embrace new ways of working
- Must be able to work shifts at any time of the day, including weekends and bank holidays.