Associate Director, AI Success

• Act as the overall commercial owner for the end-to-end customer lifecycle, from day one of the contract through deployment, ongoing delivery, renewal, and “churnarounds”
• Teach customers key AI and marketing experiment concepts related to OfferFit (e.g., what is AI decisioning / reinforcement learning and why is it the right approach for lifecycle marketing, experiment methodology best practices, measurement, attribution)
• Build business cases and ROI forecasts based on data extracted from OfferFit and assumptions
• Performing ad-hoc data analysis (e.g., SQL + Excel crunching) to create performance/insights views as part of data driven stories
• Manage executive-level relationships with customer stakeholders, acting as a trusted strategic partner.
• Lead workshops, SteerCos, and strategic sessions to align on objectives, success criteria, and ROI
• Develop compelling presentations and narratives to communicate insights and value to executives.
• Troubleshoot account challenges by diagnosing root causes and executing recovery plans for at-risk accounts.
• Design, execute, and optimize OfferFit by Braze use cases; identify and scope future opportunities.
• Partner with Sales to develop expansion opportunities.
• Collaborate with Product and Marketing teams by clearly articulating customer needs, validating product hypotheses, and contributing customer stories and case studies.
• Maintain high-quality account documentation, health tracking, and planning artifacts for your portfolio.

• Commercially accountable operator - Proven ability to deliver on retention and expansion targets, manage risk proactively, and tie activities to financial outcomes.
• Analytical mind - Skilled at drawing insights from raw data, running analyses, and presenting clear, data-driven recommendations.
• AI teacher - Capable of credibly explaining AI, experimentation, and measurement in a way that is consumable by technical and less-technical audiences
• Hands-on and customer-focused - Comfortable engaging directly with executives, facilitating workshops, and leading SteerCos.
• Executive-ready communicator - Exceptional written and verbal communication skills; adept at synthesizing complexity into sharp narratives.
• Cross-functional collaborator - Able to align Sales, Delivery, Product, and Marketing around account plans and customer outcomes.
• Structured and disciplined - Organized in managing dashboards, documentation, and account strategies; escalates crisply when needed.
• Growth-oriented - Interested in expanding scope over time, with potential to step into people management based on performance and business needs.

• MBA, or other higher degree (masters or PhD) in relevant business, finance, or analytical field
• At least 4-5 years of management consulting experience
• Work experience in data science, computer science, math/analytics is a ++

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

Braze