Office Administrator

• Main helpdesk telephone reception duties including taking telephone bookings for skip services and progressing them on a computerised booking system

• To deal with requests from new customers in a timely manner, ensuring all information is received and completed for both parties prior to the job commencing

• Liaise with customers to ensure service expectations are met, escalate as required
• Create and send out waste reports to customers on request

• Weekly reconciliation of skip and container vehicle duties to ensure monthly invoicing deadlines are met
• Management of Contract Data Archive including the Finance Archive to ensure legal and contractual compliance.
• Manage the production and maintenance of the Finance & Admin SOP
• Lead on the annual DOC documentation exercise

• To receive and distribute mail daily, to record incoming cheques and process credit card payments, to be responsible for all banking and outgoing mail
• Place orders on the online portals for consumables and other sundry purchases and review and reconcile purchasing card weekly
• Compile copies of the monthly records for the Argyll & Bute Contract annual reconciliation file
• Provide back up to the team for the raising of purchase orders on computerised system and follow through to goods receipting and dealing with invoice queries for purchases
• Support other office duties in the case of holiday/absence

• Recent and relevant administration experience
• Be able to work on own initiative and prioritise workload while also being an integral part of a small team
• Organisational, time management and communication skills, with the ability to communicate with Internal and External parties
• Attention to detail
• An excellent telephone manner
• Ability to build and maintain strong, cohesive working relationships inside and outside the business
• Computer literate user of Microsoft Office Applications (Word, Excel, and Outlook e-mail)
• Willingness to learn Biffa IT systems for which training will be given

Biffa