Stock and Systems Administrator

Hotel Chocolat

  • Northampton
  • £29,289 per year
  • Permanent
  • Full-time
  • 12 days ago
As we continue our mission to make people happy through chocolate, we’re looking for a Stock & Systems Administrator to join our Fulfilment Team on a permanent basis.As a Stock & Systems Administrator, you will manage perpetual inventory schedules, investigate stock discrepancies, and report findings to the Team Manager. You will monitor stock processes to minimise sales or financial impact and ensure products are returned promptly. The role also includes logging IT queries, auditing hardware, escalating issues when necessary, and completing administrative tasks such as Retail and Stock Moves to meet SLAs. You will process Online, Retail, Wholesale, and Production Returns.This role is ideal for someone proactive, independent, and eager to gain exposure across a diverse business while providing practical and friendly support to stakeholders.Shift Pattern: a rotating weekly shift pattern of 6am to 2pm and 2pm to 10pm, Monday to Friday - so no weekend working!As well as a competitive salary and a range of company benefits including enhanced maternity and paternity leave and Company pension contributions, you’ll receive 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia.The on-site location for this role is at our Distribution Centre ‘Beta’, in Harpole, Northampton. We opened the doors to our impressive Distribution Centre – all 429,107 square feet of it - in October 2022.You will find us just off Junction 16 of the M1.What you’ll be doing….
  • Execute a schedule of Physical Inventory (PI) counts, ensuring that all areas of the Fulfilment Centre are counted within an agreed period
  • Investigate stock discrepancies
  • Reporting any findings and obtaining authorisation of adjustments above a set value
  • Monitoring of key stock integrity reports
  • Support the preparation & execution of key stock takes
  • Administrate delivery bookings, adjustments and filing of required paperwork
  • Process Online, Retail and Production Returns
  • Asset equipment audits
  • Logging and maintaining IT queries with the relevant software/hardware providers
  • First line support for system and stock related issues on site
  • Coordinate and book in palletised deliveries to ensure a smooth flow of work throughout the day
  • Communicate with on-site colleagues to prioritise tasks, ensuring that customer requirements are met as efficiently as possible within planned resource
  • Inbound and outbound administrative duties
  • Improve stock record accuracy to help drive confidence in our processes
  • Drive efficiency through reduced problem solving for the operational teams
  • Improve availability to all channels helping the business to grow sales & improve brand image
  • Keep engaged and aligned to short and medium-term plans
  • Look at ways we can innovate to reduce stock waste
Who you are…Essential· Experience in a stock & admin role· Good knowledge of WMS (Warehouse Management Systems)· Possess relevant IT skills - Word/Excel· Attention to detail and high-quality working standards· Be comfortable and able to work at height· PI counts will be executed using a Scissor LiftDesirable
  • Experience of working in a warehouse environment
  • Holder of relevant MHE certificates - not compulsory, training will be provided
  • Be always conscious of commercial implications
  • Problem solving using a methodical approach
  • Ability to influence & communicate with peers in a positive way to promote change
Who are we?We’re one of the UK’s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol and our pioneering drinking chocolate system, the Velvetiser™.A cacao pod takes years to grow – it can’t be rushed if it’s going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about.Now, we’re market leaders in the industry. What began as an online-only business grew to over 140 stores across the UK, and we’re still growing… Today, we’re multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers and suppliers all benefit from the success we make together.To learn more about us and read about our People Pledge – our commitment to equality, diversity and inclusion – click here:At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind.This People Pledge is underpinned by our values of Originality, Authenticity and Ethics.We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work.We want you to be your AUTHENTIC self – and feel comfortable to share your differences, and what makes you unique.Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another.This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.

Hotel Chocolat