Monitoring Operator

• Position: Monitoring Operator
• Hours: Working an average of 48 hours a week
• Pay: £27,518.40 per annum
• ⏰ Shift Patterns: 12 hour shifts - 4 days on / 4 days off, 4 nights on / 4 nights off.
• Transport: Access to a vehicle or excellent transport links Must be within a 30 minute commute of Waterlooville
• Requirements: 1-3 years customer service experience

• Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff.
• Manage mobile alarm call outs and provide solutions in a timely manner.
• Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly. Experience within a control room is preferred but not essential.
• Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required.
• Ensure that all systems/databases are updated in a timely and accurate manner.
• Provide client reports.

• Excellent customer service skills - Able to communicate at all levels.
• Willingness to learn.
• Ability to work as part of a team.
• Attention to detail.
• Work under periods of pressure.
• Excellent interpersonal and communication skills, able to listen, to give clear and concise instructions.
• Decision-making capability.
• Computer literate - proficient in MS Office, ability to adapt quickly to new systems.
• Professional in appearance and attitude.
• Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations.
• Embody and uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness.
• A flexible approach to working hours including the requirement for covering of holidays and sickness.

Securitas