Medical Secretary

Truro, Cornwall
Permanent
Full-time

16 hours ago

We are looking for an enthusiastic and motivated Medical Secretary to join our admin team to provide support to the doctors and health professionals and Management Team. The post holder will need to be competent in audio typing and word processing and will require excellent communication skills.The candidate would ideally be qualified or have some knowledge of being a medical secretary in a GP Surgery, but the practice would provide training to the right candidate.Main duties of the job

To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner
Update SOPs as necessary
Liaise with secondary and primary care colleagues with regards to waiting times and correspondence
Prepare invoices for private work.
Send death certificates/cremation paperwork to the coroners office/undertakers.
To make appointments and bookings as required.
To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
To provide flexible cover for members of the secretarial team during periods of sickness and annual leave
To monitor Practice emails
Liaise with PCSE
To register permanent, temporary and deduct patients as required
Apply Practice policies, standards, and guidance
Participate in audit where appropriate
To arrange TOPs
And any other responsibilities that your line manager feels necessary to the role of medical secretary.
Keep up to date with changes in referrals processes, limited clinical benefits, with regards to secondary and private care
Action workflow and tasks
Action workflow from our website
To retrieve medical records and assist the completion of medical/insurance records.
File patient records and correspondence in patient medical records

About usrobus Surgery is a well-established Primary Care business offering NHS services to our local population, with a population of circa 9500 patients. Probus is our main surgery, with branch sites at The Merlin Centre and Tregony. Our clinical team consists of GPs, Advanced Clinical Practitioners, Nurse Practitioners, Paramedics, Nurses, HCAs, Pharmacists, Dispensers, Care Co-Ordinators, Social Prescribers, Receptionists and Admin.Our Mission Statement:To improve health, well-being, and lives of those we care for.Location of WorkThe applicant will be required to work at Probus, The Merlin Centre and Tregony.InterviewsInterviews will be held on a regular basis until we find the right candidate. We reserve the right to close the job early.DetailsDate posted03 September 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternFull-time, Part-timeReference numberA0022-25-0011Job locationsTregony RoadProbusTruroCornwallTR2 4JZJob descriptionJob responsibilities

To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner
Update SOPs as necessary
Liaise with secondary and primary care colleagues with regards to waiting times and correspondence
Prepare invoices for private work.
Send death certificates/cremation paperwork to the coroners office/undertakers.
To make appointments and bookings as required.
To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
To assist with the gathering of statistics and information when required.
To provide flexible cover for members of the secretarial team during periods of sickness and annual leave
To monitor Practice emails
Liaise with PCSE
To register permanent, temporary and deduct patients as required
Apply Practice policies, standards, and guidance
Participate in audit where appropriate
To arrange TOPs
And any other responsibilities that your line manager feels necessary to the role of medical secretary.
Keep up to date with changes in referrals processes, limited clinical benefits, with regards to secondary and private care
Action workflow and tasks
Action workflow from our website
To retrieve medical records and assist the completion of medical/insurance records.
File patient records and correspondence in patient medical records
To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
To maintain the computer clinic system in an accurate and secure manner
Fulfil a proactive role towards the management of risks in all areas of the practice. This will include risk assessments of situations, taking appropriate action and reporting all incidents, near misses and hazards.
All employees have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co-operate with management to enable the practice to meet its own legal duties and to report any hazardous situations or defective equipment.
All employees are required to maintain the confidentiality of the public and members of staff in accordance with the Practice policies.
Keep up to date with changes in clinical processes and new services.
Promote your own continuing professional development.
Participate in annual appraisals.

Job descriptionJob responsibilities

To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner
Update SOPs as necessary
Liaise with secondary and primary care colleagues with regards to waiting times and correspondence
Prepare invoices for private work.
Send death certificates/cremation paperwork to the coroners office/undertakers.
To make appointments and bookings as required.
To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
To assist with the gathering of statistics and information when required.
To provide flexible cover for members of the secretarial team during periods of sickness and annual leave
To monitor Practice emails
Liaise with PCSE
To register permanent, temporary and deduct patients as required
Apply Practice policies, standards, and guidance
Participate in audit where appropriate
To arrange TOPs
And any other responsibilities that your line manager feels necessary to the role of medical secretary.
Keep up to date with changes in referrals processes, limited clinical benefits, with regards to secondary and private care
Action workflow and tasks
Action workflow from our website
To retrieve medical records and assist the completion of medical/insurance records.
File patient records and correspondence in patient medical records
To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
To maintain the computer clinic system in an accurate and secure manner
Fulfil a proactive role towards the management of risks in all areas of the practice. This will include risk assessments of situations, taking appropriate action and reporting all incidents, near misses and hazards.
All employees have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co-operate with management to enable the practice to meet its own legal duties and to report any hazardous situations or defective equipment.
All employees are required to maintain the confidentiality of the public and members of staff in accordance with the Practice policies.
Keep up to date with changes in clinical processes and new services.
Promote your own continuing professional development.
Participate in annual appraisals.

Person SpecificationExperienceEssential

Experience working as a Medical Secretary

Desirable

Experience of working within a GP practice

QualificationsEssential

Educated to GCSE level or equivalent

Desirable

AMSPAR medical secretarial or equivalent qualification
RSA stage 2 typing plus audio typing and text processing or equivalent qualification
Knowledge of SystmOne clinical system

Person SpecificationExperienceEssential

Experience working as a Medical Secretary

Desirable

Experience of working within a GP practice

QualificationsEssential

Educated to GCSE level or equivalent

Desirable

AMSPAR medical secretarial or equivalent qualification
RSA stage 2 typing plus audio typing and text processing or equivalent qualification
Knowledge of SystmOne clinical system

NHS

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