Hospitality Host

Manchester Airports Group

  • Manchester Airport, Greater Manchester
  • £14.34 per hour
  • Permanent
  • Full-time
  • 12 hours ago
Summary
  • Aether Hospitality Host
  • Based at Manchester Airport - Aether 'The Private Terminal'
  • Permanent contract
  • 40 hours
  • £14.34 per hour (including 17.5% shift allowance)
Why MAG?Recruiting now for our exclusive private terminal Aether (previously known as PremiAir) at Manchester Airport.Positioned in a contemporary, self-contained, private space, completely away from the main airport terminal, Aether elevates every sense of the airport journey, even the functional, including check-in, security and private parking. Designed with meticulous attention to detail, Aether boasts a curated menu, panoramic runway views, and dedicated staff attending to guests' needs.Aether is MAG's most premium guest journey. You will be an integral part of delivering a seamless, effortless, and elevated 5* travel experience.The roleWe are currently recruiting for a Lounge Host to join our Aether Hospitality Team. Aether provides our guests with the very best start to their journey.Duties will include:
  • Provide a meet and greet service to Aether guests, dealing courteously and efficiently to ensure a world class level of customer service.
  • Ensure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations, carrying out the required Daily, Weekly and Monthly standards check.
  • Prepare and serve alcoholic and non-alcoholic beverages in according to the product directions and in accordance with the alcohol licence.
  • Ensuring guests abide by airline regulations (e.g. cabin and hold baggage allowances) at all times.
  • Liaising with airlines, handling agents and the Single Provider Team to arrange the hand off of guests and their bags.
  • Explaining all aspects of the Aether journey to guests including preparing them for security screening.
  • Assist with clearing and organising the Aether lounge ensuring a high standard of hygiene in the preparation, service and guest areas.
  • Maintain stock levels, date and rotation of the hot and cold beverage service in the aether lounge.
  • Perform kitchen duties including but are not limited to, restocking of food & beverages in the lounge, clearing tables, loading/unloading the dishwasher, rotating stock, and keeping the kitchen and lounges clean and tidy and reception duties.
What will make you successful in the role?
  • A solid background in hospitality and service sectors, with a proven track record of high end delivery
  • A team player with an absolute first class approach to customer service
  • Experienced in and with demonstrable examples of flexibility across long shifts
  • Computer literate on mainstream PC applications including Microsoft office
  • Experience of working on own initiative, capable of building solid and beneficial relationships both internally and externally
  • Must be a minimum of 18 years old to comply with our alcohol service policy
  • Understand food hygiene responsibilities (will be trained to level 1)
Please note flexibility is required as early shifts can start as early as 3.30am and late shifts can finish as late as 10.00pm. Aether is open 7 days a week.Benefits:As a MAG employee you will have access to some great benefits including:
  • Free on-site parking whilst on duty
  • Free Airport parking when you go on holiday (subject to availability and pre-booking)
  • Access to our employee rewards portal with discounts and savings
  • MAG Pension scheme which doubles your contribution
  • Fantastic career development opportunities
  • Meals on duty
Equal Opportunities & Reasonable AdjustmentsAt MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.We're also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.You can contact the team by emailing HR.Recruitment@MAGAirports.comOur Colleague Resource Groups include: Women's Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity

Manchester Airports Group