Customer Service Representative- Bristol

U-Drive

  • Bristol Area
  • £30,707 per year
  • Permanent
  • Full-time
  • 9 days ago
  • Apply easily
U-Drive are hiring! We have an great opportunity for a dynamic Customer Service Representative to join our committed team in Bristol. We are looking for a dedicated and hardworking individual who thrives in a dynamic and fast-paced work environment. As a vital part of one of U-Drive's essential teams, you'll play a key role in ensuring outstanding customer service.About the RoleUnder the guidance of the Branch Manager, you'll be part of a 45-hour rota that includes weekends. Your primary focus will be engaging with customers at the branch daily and addressing any inquiries that may arise.Role Responsibilities
  • Generating quotes based on customer requirements and managing bookings
  • Confirming vehicle bookings and customer needs through phone calls
  • Administering Rental Hire Contracts
  • Utilizing internal systems for creating and processing vehicle bookings
  • Verifying customer ID and making decisions based on insurance requirements
  • Offering additional insurance products, upgraded vehicles, or add-on sale items during the point of sale
  • Checking vehicles in and out with customers, explaining terms of the hire
  • Handling payments, processing refunds via credit cards, cash, and online payment methods
  • Managing customer queries and complaints both over the phone and face-to-face
  • Conducting vehicle checks with customers, noting existing and new damage incurred during the hire
  • Managing vehicle faults, damage, or SMR (Service, Maintenance, and Repair) to workshops
  • Assisting with deliveries and collections of vehicles when required
  • Assisting with vehicle valeting when necessary
RequirementsAbout YouThe ideal candidate will be a can-do individual who thrives in a fast-paced work environment. Collaborating closely with the Branch Manager, the successful candidate will play a pivotal role in ensuring efficient vehicle hiring services, providing an exceptional customer experience.
  • Full clean UK driving license
  • Positive "Can do" attitude
  • Ability to thrive in a fast-paced, changing environment
  • Strong team player
  • Commitment to providing excellent customer service
  • Excellent telephone manner and communication skills
  • Ability to work under pressure and meet deadlines
  • Resilience in handling customer queries and complaints
BenefitsAbout UsEstablished four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.What We Offer
  • 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
  • Training and development opportunities
  • Discounts at 3,000+ stores
  • Free eye tests
  • On-site parking where available
  • Competitive pension
  • Employee discount across U-Drive branches
  • Employee Wellbeing Program

U-Drive