Vice President, Client Partner / Account Manager - Insurance
- United Kingdom
- Permanent
- Full-time
- Integrated omni-channel approach including off-shore services.
- Automated, streamlined, intelligent reporting.
- Ease of deployment, including Cloud enablement.
- Define and drive the growth strategy for Tier 1 Personal Lines insurance accounts, building strong relationships with CXOs, Heads of Transformation, Operations Directors and other key stakeholders.
- Develop detailed account plans that map EXL's capabilities to client strategy and critical business challenges, identifying opportunities for new services, competitive displacement, and process improvements.
- Act as the primary liaison for strategic accounts, orchestrating both internal teams and external partners to deliver best-in-class outsourcing and transformation solutions.
- Maintain oversight of revenue, gross margin and P&L performance, ensuring financial health while exceeding client expectations.
- Manage contracts and governance processes, ensuring smooth operations across staffing, agreements and delivery.
- Provide market intelligence and competitor insights to shape client strategies and maintain a competitive edge.
- Collaborate across EXL's portfolio-Data Management, Digital Engineering, Analytics & AI, Revenue Integrity, F&A and Domain Operations-to deliver innovative, integrated solutions with measurable impact.
- 15+ years of experience leading and expanding client engagements, with a proven track record in account management, sales, or business development within the Insurance sector.
- Minimum 10 years of experience working within or with Insurance companies, with senior-level account management exposure to Tier 1 insurers and key stakeholders.
- Deep understanding of Policy & Claims Operations, Underwriting, Analytics, and Digital Operations/BPS, including best-in-class processes and emerging trends.
- Strong knowledge of the evolving insurance landscape, including offshore delivery models and digital transformation.
- Demonstrated ability to drive business growth while maintaining a client-centric approach, aligning client needs with EXL's offerings in AI, analytics, cloud, automation, and digital operations.
- Skilled at leading cross-functional teams, influencing across matrixed organisations, and collaborating with transformation leaders to deliver strategic outcomes.
- Experienced in talent development, setting high delivery standards, and providing thought leadership and strategic guidance to clients.
- Strong curiosity and working knowledge of data, AI, and digital transformation, with practical understanding of their enterprise applications.
- Exceptional communication and interpersonal skills, with executive presence and advanced presentation ability.
- Highly professional approach with strong people management skills and the ability to build trusted client and colleague relationships.
- Calm, sound judgement when managing unexpected or delicate situations.
- Strong organisational skills with the ability to manage multiple priorities and meet deadlines under pressure.
- A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
- EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
- At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
- As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
- EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
- At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.