Amazon Account Coordinator

• Salary £DOE per annum
• 25 days holiday + bank holidays
• Career development and learning opportunities
• Free onsite parking

• Central point of contact for a global sales team based across the UK and internationally
• Day-to-day coordination of administrative and customer-facing tasks
• Manage and process sales support documentation efficiently

• Oversee sample requests from sales and marketing teams - pick, pack, book courier, and log on system
• Maintain stock accountability for samples
• Manage showroom presentation and scheduling
• Maintain organisation and tracking within the stockroom

• Coordinate and update customer workbooks and account overviews
• Support setup of new accounts and products, including regulatory and compliance forms
• Assist with QVC spec cards and spare parts handling
• Process warranty claims

• Create and maintain customer price lists in collaboration with Operations and Brand teams
• Update sales forecasts and support efforts to minimise stockouts

• Manage stock and logistics for trade shows and events
• Book travel and accommodation for the sales team as needed
• Record sales meeting minutes and track actions

• Manage Amazon order processing and stock monitoring (FBA)
• Respond to customer queries promptly
• Support listing creation, keyword research, and content optimisation
• Track reviews and flag product or listing issues
• Assist in PPC performance monitoring and reporting

• Regularly review and update online retailer specifications and product content
• Ensure latest product assets are available and accurate

• Previous experience in a varied sales support or sales administration role
• Strong knowledge of Amazon systems and eCommerce platforms
• Proficient in Microsoft Excel and familiar with ERP systems
• Excellent communication and organisational skills
• Confident, proactive, and able to manage multiple priorities
• Comfortable in a fast-paced, international business environment

Dovetail Recruitment