Enterprise Customer Success Manager – UK Based

Ubeya

  • London
  • Temporary
  • Full-time
  • 1 month ago
About UbeyaUbeya is a leading SaaS B2B platform in the temporary work sector, making large operations easy to manage. You can find Ubeya in top stadiums in the UK and Europe, like Wembley, Emirates, Johan Cruyff Arena, and Wimbledon Championship.
Our workforce management platform helps hundreds of businesses and staffing agencies worldwide become more resilient and adaptive to change, resulting in growth, operational excellence, and happy workforces.The Role
We’re looking for an experienced Customer Success Manager to support and grow our top-tier clients. This is a high-impact, client-facing role for someone with deep expertise in staffing or hospitality, a strong technical mindset, and hands-on experience in HR tech. You’ll act as a strategic partner, helping clients maximize value, streamline operations, and drive growth - while collaborating closely with internal teams.What You'll Do
  • Own relationships with enterprise clients, becoming their go-to partner.
  • Drive adoption, retention, and upsells across accounts.
  • Lead Executive Business Reviews and strategic planning sessions.
  • Train and onboard clients on new features and best practices.
  • Work cross-functionally to solve problems and align on goals.
We're looking for
  • Vast knowledge of the staffing or hospitality industries.
  • 3+ years experience in Customer Success or Account Management in a Saas, HR tech or large events industry.
  • A proven track record of growing and retaining enterprise accounts.
  • Technically savvy with the ability to understand product functionality and client workflows.
  • Excellent communication, relationship-building, and problem-solving skills.
Why Ubeya?
Join a fast-growing team shaping the future of flexible work. We move fast, think big, and value people who take ownership and drive results.Founded in 2017 with a vision to reshape the temp work experience, Ubeya is more than just a software; we create tools that empower our customers to succeed. Our design philosophy is simple: keep it user-friendly, intuitive, and visually appealing. We believe that when software is a pleasure to use, it becomes an essential part of our customers’ daily operations.

Ubeya