Senior Manager - Professional Services
- United Kingdom
- Permanent
- Full-time
Department: Professional Services
Reports to: Director, Professional ServicesOverviewThe Manager, Professional Services is responsible for overseeing the successful delivery of billable professional services engagements across IRIS Software. This role will lead and develop a high-performing team, ensuring customer satisfaction, operational excellence, and the financial growth of the services portfolio. The position requires a strategic leader with strong commercial acumen who can balance people leadership, customer delivery, and financial accountability, while driving innovation and continuous improvement.Key ResponsibilitiesCustomer Delivery & EngagementOversee end-to-end delivery of professional services projects, ensuring outcomes are high-quality, on time, and within budget.Act as an executive sponsor for key accounts, building trusted relationships with senior stakeholders and aligning with their business objectives.Drive customer satisfaction, adoption, and referenceability through proactive engagement, issue resolution, and delivery of measurable value.Team Management & LeadershipLead, mentor, and develop a team of services managers, consultants, and project managers.Foster a culture of collaboration, accountability, and continuous learning.Set clear performance expectations, provide coaching and feedback, and support ongoing career development.Financial & Operational ManagementOwn the P&L for the professional services portfolio, including revenue forecasting, margin optimisation, and utilisation.Track and report on key financial KPIs such as billable utilisation, backlog, project profitability, and revenue growth.Implement best practice governance, risk management, and delivery frameworks to ensure operational excellence.Strategic LeadershipDevelop and execute a portfolio strategy aligned with company goals, identifying opportunities for new service offerings and market growth.Partner with Sales, Customer Success, and Product teams to deliver integrated customer solutions.Lead change management initiatives to scale delivery capabilities and continually improve customer experience.Qualifications & ExperienceEducation: Bachelor's degree in Business, Technology, Law, or related field (Master's or certifications such as PMP/PgMP desirable).Experience: 10+ years in professional services, consulting, or related roles, with at least 5 years managing large-scale billable services portfolios and teams.Leadership: Demonstrated experience leading and developing high-performing teams with a culture of accountability and growth.Financial Acumen: Strong track record of managing P&L, forecasting, driving revenue growth, and achieving key financial KPIs.Customer Focus: Proven ability to build and maintain senior-level customer relationships, deliver outcome-based solutions, and ensure high satisfaction.Cross-Functional Collaboration: Experience working closely with Sales, Product, Customer Success, and Engineering to achieve shared goals.Strategic Thinking: Ability to shape and execute portfolio strategies, scale operations, and manage change in a fast-paced SaaS environment.Communication: Excellent verbal and written communication skills, with the ability to present complex information clearly and influence stakeholders at all levels.Industry Knowledge: Strong understanding of SaaS, cloud technologies, and professional services delivery best practices.Language Skills (desirable): Proficiency in an additional EMEA South language (French, Spanish, Italian, Portuguese), with strong preference for French.Why Join IRIS?At IRIS, we are committed to helping organisations work smarter, faster, and more securely through our leading software solutions. Our culture is flexible, inclusive, and collaborative - giving you the freedom to shape your career while making a real impact for our customers. Whether working remotely, in-office, or hybrid, we empower our people to balance professional growth with personal priorities.as soon as possible.About IRISAs one of the UK's largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.Over 4 million parents use our software to connect with their child's school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.Our operational software is the invisible but essential beating heart of our customers' businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.It's vital these mission-critical functions work first time, every time.That's why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time - so they can focus on productivity and growth.IRIS is a company built on hiring the best people; our people are our greatest assets.They enable us to be the innovative, market-leading, and high-performing company that we are today.We're delighted to be certified as a Great Place to Work and one of the UK's Best Workplaces for Women.These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.This is why we work to create an environment where employees feel like they are part of a team.Why work for IRIS?The BenefitsDeveloping your careerWe believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:LeadingSupporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.ExcellingRewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.GrowingOffering regular training and development programmes tailored to each employee's development needs and providing a commitment to a 'learning culture' which shares knowledge, best practice and our long-standing expertise between employees.ListeningWe're committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.SharingOur employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.