Solutions Specialist
- London
- Permanent
- Full-time
- You'll work closely with customers to understand their requirements, run workshops to gather and refine needs, and identify the most effective way to implement our software product and integrations to meet those requirements
- In addition to working directly with customers to define and implement their requirements, you'll work alongside project managers and developers to ensure successful delivery of the product in line with those requirements
- Develop a strong technical understanding of the product to support tailored implementations
- Configure customer instances of the product, including setup, settings, and content
- In addition, you’ll support existing customers by monitoring performance and working with them to enhance their implementation through new features, configurations, and ongoing improvements
- You’ll also use your knowledge and expertise to support internal teams across the business as needed
- Ensuring Quality Assurance of the Solution such as product development testing alongside functional requirements for our clients
- Conducting and contributing to webinars and user groups based on the Solution
- Involvement in creating documentation and providing training
- Strong written and verbal communication skills - you’ll need to be in regular contact with key stakeholders
- Self-management – Organised, proactive, and able to manage multiple projects or tasks concurrently.
- Customer success mindset – Focused on customer satisfaction, performance monitoring, and continuous improvement
- Creative problem-solving – Ability to think laterally to design effective, sometimes bespoke, integration and implementation solutions
- Technical aptitude – Strong understanding of software systems, integration principles, and configuration (e.g. API usage, system settings, data structures)
- Business analysis – Skilled at gathering, understanding, and documenting requirements
- Customer engagement & communication – Ability to confidently engage with customers, run workshops, and translate business needs into technical requirements.
- Sector knowledge – Good understanding of the housing sector, especially responsive repairs and associated operational processes
- Documentation – Ability to create clear implementation notes, guides, or training materials
- Software implementation – Experience configuring and deploying software products to meet customer needs.
- Experience working in a technical environment / software development environment
- Experience in the social housing or local government sectors
- Experience with Jira and Confluence tools
- Experience with housing management systems (e.g. Civica, Northgate, Capita)
- Basic data analysis – Ability to monitor performance and suggest data-driven improvements.
- Agile delivery experience – Comfortable working in agile or iterative project environments.
- Training delivery – Experience supporting user onboarding or delivering training sessions.
- A competitive compensation package
- 25 days annual holiday
- Flexible working environment including the option to work abroad
- Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP
- Enhanced parental leave
- Life insurance (4x salary)
- Employee assistance program
- Company volunteering day and charity salary sacrifice scheme
- Learning management system powered by Udemy
- Referral bonus and charity donation if someone you introduce joins the company
- Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs
- Pension scheme
- Work abroad scheme
- Company-sponsored lunches, dinners and social gatherings
- Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.