Intern Licensing
Lonza
- Slough, Berkshire
- Training
- Full-time
- Provide exceptional customer support, addressing queries and concerns with speed and professionalism.
- Manage and organize commercial documents (contracts, amendments, research agreements, and partnerships) related to licensing agreements, ensuring accuracy of key parameters and accessibility of data.
- Assist in the analysis and interpretation of customer data to improve service delivery.
- Support project management activities, including planning, execution, and monitoring of project timelines and deliverables.
- Collaborate with cross-functional teams to enhance service offerings and customer satisfaction.
- Participate in continuous improvement initiatives, suggesting ways to optimize processes and customer experiences.
- Currently pursuing or have recently completed a relevant qualification in Business Administration, Data Science, Project Management, or a related field.
- Demonstrated skills in data analysis and document management.
- Excellent communication skills, both written and verbal.
- Strong organizational skills and attention to detail.
- Proactive mindset with the ability to anticipate customer needs and take initiative
- Proactiveness: Ability to anticipate issues and act on them before they become problems.
- Attention to Detail: Ensures accuracy and completeness in all tasks and communications.
- Customer Centric: Always puts the customer first, ensuring their needs are met with enthusiasm and professionalism.
- Adaptable: flexible approach to dealing with global customers with different ways of working