Patient Navigator

OneMedical Group

  • St Neots, Cambridgeshire
  • Permanent
  • Full-time
  • 10 hours ago
Join Our Team as a Patient Navigator at St Neots Health Centre!Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we'd love to hear from you!St Neots Health Centre is seeking a Patient Navigator, to join our welcoming administrative team. In this essential role, you'll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way. This is a part-time job (22 hours per week). The full-time for us is 40 hours per week.What We're Looking For
  • A confident communicator with a friendly, patient, and professional attitude.
  • Someone who can handle a fast-paced, demanding environment with ease.
  • Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
Key Responsibilities
  • Greet patients and visitors, advising them of their appointments and checking them in
  • Answering telephone calls and managing patient inquiries with professionalism and empathy.
  • Scheduling appointments and managing the appointment calendar effectively.
  • Handling prescription requests from patients and pharmacies.
  • Dealing with patient queries in person, over the phone, and via email.
  • Handling and accurately recording incoming and outgoing correspondence, including letters and emails.
  • Ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
  • Complete the surgery administration, including registrations and deductions
What You'll Bring
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management abilities.
  • Attention to detail and accuracy in handling patient information and administrative tasks.
  • Ability to work effectively in a fast-paced and demanding environment.
  • Desirably have prior experience as patient navigator
  • Proficiency in basic computer skills and familiarity with office software.
  • Previous experience in a healthcare or administrative role is desirable but not essential, as full training will be provided
At St Neots Health Centre, we focus on delivering outstanding care within a supportive and innovative team. If you are passionate about making a positive impact in Primary Care, we would love to hear from you.Please note: Unfortunately, we are unable to offer sponsorship for a Skilled Worker Visa for this position. Applicants must have the right to work in the UK at the time of their application.About St Neots Health Centre: https://onemedicalgroup.co.uk/surgeries/st-neots-health-centre/St Neots Health Centre is a growing practice located in the town of St Neots. We offer a wide range of services to our patients. This is a spacious GP surgery with varied healthcare professionals to meet patient needs, all routinely offering face-to-face, video and telephone appointments, which makes sure we provide extensive care to our community. Our mission is to improve the health and wellbeing of the local population, with a focus on preventative medicine so our local community can live longer and healthier lives that are full, active and meaningful.System used: SystemOneWhy join us?Our Benefits;
  • NHS Pension with 20.6% Employer Contribution
  • 25 days (5 weeks / 200 hours) annual leave plus Bank Holidays (pro-rata, if part-time)
  • Extra days leave for work anniversary each year
  • Enhanced Maternity; Maternity / Paternity Support; Adoption pay
  • Participation in OMG's refer a friend scheme
  • Continued personal and professional development
  • 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
  • Eye care scheme - free eye test plus a contribution towards glasses
  • Cycle to work scheme
  • Access to NHS Discounts
Working at OneMedical Group
OneMedical Group is a family run organisation with our co-founders still involved in supporting our teams to be at their best. We have an ambitious strategy and mission, one that is shared and supported by our whole Group. The Group was started with the vision of delivering healthcare differently, and to make a real difference to the communities that we work with.OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.ukNote: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.Take a look around the company

OneMedical Group