Trainee Client Manager – Marsh Aviation & Aerospace Practice
Marsh McLennan
- Norwich
- Permanent
- Full-time
- As a Client Manager (CM), you’ll be responsible for providing intimate support to both the Client Executive (CE) and Broker in the management of the placement process for new business and renewals.
- You’ll support Practice colleagues in both Norwich & London to provide an excellent and compliant client experience.
- You will be aligned with one Aviation Product Line Client Manager sub-team but support the wider CM team.
- We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
- Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
- Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.
- Work closely with CE, Broker and Advisory teams to support client retention and new business production.
- Build effective relationships with our Operations colleagues (Technical Service and Invoicing (TS&I) - invoicing & submissions, Fiduciary - accounts and Claims.
- Manage and prioritise workload to meet deadlines while maintaining high standards and integrity of service to Marsh local & global offices and external clients.
- Arrange Client Onboarding activities* to ensure due diligence.
- Prepare Contract documentation* to support the placing of insurance contracts using the appropriate systems.
- Conduct Quality Checking* at various key stages of both Renewal and New Business journeys, ensuring clean and timely hand over to the next step.
- Resolve and manage Queries* from CEs, PS, Fiduciary and Underwriters to ensure clarity to all and allow prompt and correct invoicing for and settlement of payments to/from Clients, Underwriters and Third Parties.
- Ensure procedural compliance* and follow, as well as promote, Best Practice alongside Marsh's Client First Principles*.
- Assist with collating and reviewing data* with a focus on maintaining (and aiming for continuous improvement of) various client service and legal Key Performance Indicators and Service Level Agreements.
- Have a willingness to share ideas, knowledge and experiences.
- Be a team player with an enthusiasm to help others.
- Level 3 qualifications (A-Level, T-Level or BTEC) or Level 2 qualifications (GCSE Grades 9-4 or equivalent) with work experience
- Good written & verbal communication skills
- Strong attention to detail and general administrative & organisational skills
- An interest in and find enjoyment from solving problems and developing effective process
- Good numeracy skills to work with premium calculations
- Enthusiasm and engagement in your own learning & development and in growing professionally
- Good IT skills with confidence to develop skills in new systems and applications quickly
- Keen interest to work in a diverse and collaborative environment
- Some experience / exposure of working within insurance, however this is not essential