Job description:This is a temporary opportunity and we are looking for people who are immediately available and it comes with a hybrid way of working at our London Office. As a Collections Executive, you will engage with customers in financial arrears, guiding them toward sustainable repayment solutions while maintaining a positive customer experience, even in challenging circumstances. By balancing negotiation, empathy, and compliance, you will help customers manage their obligations while protecting the business from financial risk. Who you are? • Proactive and resilient, with strong communication and negotiation skills. • Passionate about achieving fair outcomes for customers, especially those in financial difficulty. • Excellent communication skills: listening, rapport building, and negotiation. • A self-starter who adapts to changes and follows collections workflows. What we're looking for from you? • You have experience working in collections and managing arrears, with the ability to navigate complex customer interactions. • You are goal-oriented and focused on meeting targets while ensuring positive customer outcomes. • You possess strong communication skills, both verbal and written, and can negotiate effectively with customers. • You are committed to compliance, with a strong understanding of GDPR, FCA, and Consumer Duty regulations.
