We are seeking a highly experienced Reception who has an intimate knowledge of customer service, Security and can provide our 6-Star front of house service delivery. You will be self-motivated and confident in your communications to provide a high level of customer service at all times. This is a full-time role, working Monday – Friday 07.00 – 19.00hrs. We offer a rate of £13.94 and you will be entitled to 28 days holiday per annum with double pay on Bank Holidays.At Vigilant we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security.Key Responsibilities· Deliver a 6–star guest experience at all times· Ensure all visitors experience the full customer journey· Proactive Lobby hosting and lift escort management as per site SOP’s· Sensitive customer interaction while maintaining a cohesive acknowledgement of all guests· Be proactive and anticipate any action client or customer requirements in a professional manner· Issue visitor passes using agreed sign in and out policies and procedures· Communicate where required visitor or client arrivals with a high level of discretion· Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas· Ensure all landlord contractor access is pre-authorised and in accordance with risk assessment/permit to work conditions, and directing contractors to the correct entrance· Handle mail and courier enquiries with discretion and sensitivity, by directing them to the loading bay entrance· Provide administrative support/incident report writing· Ability and foresight to create a safe environment for all guests and visitors· Maintain a high level of security awareness at all times for visitors and guests, creating a safe and secure environment, including but not limited to monitoring the speed lanes and ensuring that all persons doing through them are authorised· Assisting dog owners, groups with suitcases, pushchairs and other large items, through the speed lanes.· Providing periodic patrols to main entrance walkway to ensure smokers, rough sleepers and other vagrants are moved away from the building· Break relief for other members of the reception team· Assist the clients Customer Experience Team with events in the reception area, including set up, during the event and dismantle· In the event of a fire alarm activation, assist by controlling the main entrance area, ensuring that no one enters the building and assisting with people exiting the buildingPerson Specification
Professional, highly driven, flexible, enthusiastic, proactive, self–motivated team player
Holds a true passion for high standards of customer service delivery
A keen interest and high level of IT/computer skills would be an advantage
Ability to provide 6-star guest experience
Previous experience in hospitality or a customer service facing role
Excellent interpersonal skills and the ability to interact with people at all levels
High standard of presentation
Ability to work independently with confidence, using own initiative as required
Look for opportunities to enhance client/visitor experience
Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
Maintain and practice a high degree of confidentiality at all times
Computer literate with good email etiquette. Use of Bluepoint and Microsoft office systems is an advantage.
5 years of verifiable work history
Supporting and delivering Customer focused pop-ups