Service Advisor- Volvo Derby
- Derby
- £30,152 per year
- Permanent
- Full-time
Marshall Volvo Derby
Salary- £30,152 basic | plus uncapped OTE Bonus Scheme; 25 days' annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car servicing, purchase & more; Access to exclusive shopping and lifestyle perks.
Full-time | 45 hours per week, including Saturday mornings on a rota basis
Drive your service career with a brand that puts people first – customers and colleagues alike.At Marshall Volvo Derby, we’re offering an exciting opportunity for a friendly, customer-focused Service Advisor to join one of the UK’s most respected automotive groups.In this role:
- You’ll be the crucial link between our customers and the workshop, delivering a seamless and professional service from booking through to collection.
- You’ll welcome customers at the front of house, keep them informed throughout the process, and proactively manage follow-ups to maintain strong relationships and customer satisfaction.
- You’ll complete admin tasks efficiently and accurately, support customers with future vehicle needs, and act as a trusted advisor when it comes to maintenance, repairs, and service plans.
- Someone with ideally an automotive background, but more importantly with the right customer service experience.
- Someone organised and detail-oriented, with excellent communication skills and the ability to manage their own workload and customer base.
- A team player who can handle issues professionally, keep calm under pressure, and use systems confidently to keep customers updated.
- Most importantly, someone who takes pride in delivering a positive experience for every customer, every time.
In return for your commitment to us, we will offer you:
- Performance rewards: Competitive bonus scheme, based on multiple achievable elements.
- Full tailored training: 2-Day Marshall Customer Service course, to get hands on with the role and ask questions in a collaborative space, setting you up for success from day one. We will also deliver a future bespoke session to ensure you are comfortable with your progress.
- Career development: Ongoing manufacturer training and development pathways across the Group.
- Financial security: Life insurance, contributory pension.
- Exclusive perks: Discounts and rewards via a dedicated employee platform.
- Referral bonuses: Up to £2,000 for successful referrals.