In Store Tech Analyst

Selfridges

  • London
  • Permanent
  • Part-time
  • 1 day ago
Hardware and software related issues with the day to day on-site front and back-office support requirements. This is an internal customer facing role whereby you will be the first point of contact and support any issues relating to on-site end user technology issues or requests (including tills, desktops, phones and mobile devices as well as end user software).You will:Be flexibility to work alternative weekends with occasional travel to regional stores and sitesWork collaboratively with other Service Delivery teams to ensure that incidents and problems are efficiently and effectively dealt withProvide 1st & 2nd line support for PC, Mac and store hardware issues and provide 2nd line support for instore EPOS systems mobile devices including iPhones and iPadsPerform the day-to-day operational tasks necessary to ensure a stable and robust working environmentIdentify trends and root causes to support improvements or upgrades as necessaryDrive your own performance against SLA, attaining agreed metrics for all services whilst actively driving personal developmentFocus on improving first time customer fix as part of the Instore Tech team by achieving individual targetsProactively share technical knowledge, creating new documentation where appropriateSupport the transition of new services or changes by adhering to new/changes in processSupport the achievement of customer satisfaction ratings and the reduction of call escalations, by regularly updating customers on call progressThe Ideal CandidateExcellent customer-centric communication and interpersonal skillsStrong sense of ownership and ability to follow tasks through to completionExcellent team working mindset; knowledge sharing and collaborative team workingStrong analytical skills and decision-making skills alongside excellent planning and organisational skillsAbility to communicate technical information in a clear and concise manner to non-technical stakeholdersExperience of MS Exchange Server, MS Outlook and Windows 10 & 11 and MacOSPC & Mac hardware, peripheral commissioning and setup alongside PC & Mac Diagnostics and fault findingBasic Printer knowledge, Ricoh, HP, Zebra, scanning with troubleshooting skillsBasic knowledge of networkingExperience of working with call logging applications such as Service Now or Jira Service ManagementExperience working with remote control and remote access productsExperience of mobile technology (iPhone, iPad), Video Conferencing, Audio SystemAbout the CompanyRewards and benefitsHere are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid workingGenerous annual leave that increases with length of serviceUp to five paid volunteering days - from beach cleans to co-ordinating food and clothing donationsFamily leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policiesDefined pension contribution schemeGenerous bonus and/or commission schemeEnviable team member discount including sale previews and double discount daysExclusive local discounts on a range of restaurants, bars, beauticians and entertainmentSubsidised gym membershipsA sustainable car salary sacrifice scheme (subject to eligibility criteria)Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team membersWorkplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidanceAccess to a wide range of training programmes to help your career developmentRead on to find out how you can play your part in Reinventing Retail…Everyone is welcomeSelfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.To ensure every feels welcome, we offer support at every stage of the application and interview process. Should you need it, please let your recruitment contact know and they will be more than happy to help.Our awards cabinetWe're not ones to brag, but since you asked...Selfridges has won the award for The World's Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a 'Best 25 Big Company to Work For 2020' as awarded by The Sunday Times.SelfridgesSalary Competitive plus benefits
Job Reference selfridges/TP/307538/6087
Contract Type Permanent
Closing Date 14 September, 2025
Job Category IT
Location London, United Kingdom
03 August, 2025

Selfridges