Governance Manager

NHS

  • Redruth, Cornwall
  • Permanent
  • Full-time
  • 5 days ago
We are seeking to appoint a Governance Manager, an important management role with responsibility for overseeing governance across the practice and ensuring compliance with regulatory and contractual requirements with a view to quality improvement. This is an exciting opportunity to make a real difference to patient care and service quality in a well-established, supportive and ambitious practice. This role has been created as a result of a internal management review of processes and in preparation for the planned retirement of one of the managing partners. We are also looking to the future to attract additional management talent to our already strong team to future proof the organisation.Main duties of the jobThe postholder will:
  • Provide leadership and oversight of all governance processes, including significant event analysis, safeguarding, complaints management, legal cases, information governance, GDPR, and consistency of practice systems.
  • Chair our monthly safeguarding and significant event meetings.
  • Line-manage the Governance and Patient Liaison Officer, who undertakes day-to-day complaints investigations, significant event meeting coordination, and PPG administration.
  • Line-manage the Safeguarding Team and liaise with clinical Safeguarding leads to ensure robust processes are maintained
  • Support the Senior Management Team in embedding governance across the practice.
  • Chair and oversee and support the Patient Participation Group to ensure effective engagement with our patient community, including oversight of public review platforms, such as google.
  • Ensure practice systems are clear, consistent, and documented on our intranet (Shared Drives / TeamNet).
  • Act as the lead for information governance and data protection, ensuring staff awareness and compliance.
  • Contribute to quality improvement initiatives and CQC compliance.
About usCarn to Coast Health Centres is one of the largest GP practices in Cornwall, providing high-quality care to patients across multiple sites. We are a busy, forward-thinking, and supportive organisation with a strong track record in service development, staff wellbeing, and quality improvement. We have an established, effective senior management team and a cohesive partnership. There are also potential opportunities to take on greater leadership responsibility in the future.DetailsDate posted30 August 2025Pay schemeOtherSalaryDepending on experience Negotiable but likely in region of AfC band 6ContractPermanentWorking patternFull-timeReference numberA3712-25-0004Job locationsStation RoadPoolRedruthCornwallTR15 3DUJob descriptionJob responsibilitiesFor Full Job Description please see document attachment to this advert.KEY RESPONSIBILITIESGovernance & Risk Management
  • Lead the governance framework for the practice, ensuring compliance with regulatory, contractual, and legal requirements.
  • Oversee the management of significant events, including root cause analysis, learning dissemination, and follow-up actions.
  • Support risk management processes and maintain the practice risk register.
  • Ensure governance processes are consistent, documented, and accessible via Shared Drives and TeamNet (practice intranet)
Complaints & Patient Experience
  • Provide oversight of the complaints process, ensuring timely, fair, and transparent handling in line with NHS and practice policies.
  • Line-manage the Patient Advice & Liaison Officer, supporting their day-to-day handling of complaints, responses, and meeting coordination.
  • Monitor trends, identify areas for improvement, and report findings to the senior management team.
  • Oversee and support the Patient Participation Group, ensuring it is well-engaged and aligned with practice priorities.
Information Governance & GDPR
  • Act as the practice lead for information governance and data protection.
  • Ensure compliance with GDPR and other relevant legislation.
  • Support staff training and awareness in information governance and data protection.
  • Liaise with external bodies (e.g. NHS Digital, ICO) where required.
Leadership & Team Contribution
  • Work collaboratively with the senior management team to ensure governance is embedded in practice culture.
  • Provide guidance and support to colleagues in understanding governance responsibilities.
  • Line-manage, support, and develop the Patient Advice & Liaison Officer, ensuring effective delegation and oversight.
  • Represent the practice at governance-related meetings and networks
Continuous Improvement
  • Regularly review and refine governance systems to ensure efficiency and effectiveness.
  • Support quality improvement initiatives and contribute to CQC preparation and compliance.
  • Identify opportunities for service development and share learning across the practice.
  • Promote a culture of openness, reflection, and learning.
Job descriptionJob responsibilitiesFor Full Job Description please see document attachment to this advert.KEY RESPONSIBILITIESGovernance & Risk Management
  • Lead the governance framework for the practice, ensuring compliance with regulatory, contractual, and legal requirements.
  • Oversee the management of significant events, including root cause analysis, learning dissemination, and follow-up actions.
  • Support risk management processes and maintain the practice risk register.
  • Ensure governance processes are consistent, documented, and accessible via Shared Drives and TeamNet (practice intranet)
Complaints & Patient Experience
  • Provide oversight of the complaints process, ensuring timely, fair, and transparent handling in line with NHS and practice policies.
  • Line-manage the Patient Advice & Liaison Officer, supporting their day-to-day handling of complaints, responses, and meeting coordination.
  • Monitor trends, identify areas for improvement, and report findings to the senior management team.
  • Oversee and support the Patient Participation Group, ensuring it is well-engaged and aligned with practice priorities.
Information Governance & GDPR
  • Act as the practice lead for information governance and data protection.
  • Ensure compliance with GDPR and other relevant legislation.
  • Support staff training and awareness in information governance and data protection.
  • Liaise with external bodies (e.g. NHS Digital, ICO) where required.
Leadership & Team Contribution
  • Work collaboratively with the senior management team to ensure governance is embedded in practice culture.
  • Provide guidance and support to colleagues in understanding governance responsibilities.
  • Line-manage, support, and develop the Patient Advice & Liaison Officer, ensuring effective delegation and oversight.
  • Represent the practice at governance-related meetings and networks
Continuous Improvement
  • Regularly review and refine governance systems to ensure efficiency and effectiveness.
  • Support quality improvement initiatives and contribute to CQC preparation and compliance.
  • Identify opportunities for service development and share learning across the practice.
  • Promote a culture of openness, reflection, and learning.
Person SpecificationQualificationsEssential
  • Education to Diploma or Degree level
ExperienceEssential
  • - Experience of governance, compliance, or risk management within healthcare or a related field.
  • - Strong knowledge of complaints handling, information governance, and GDPR.
  • - Understanding of safeguarding responsibilities in healthcare and experience of working within safeguarding processes (or willingness to undertake training).
  • - Experience of supervising or line-managing staff.
Desirable
  • - Experience of working in a primary care or NHS setting.
  • - Experience of handling litigation
  • - Experience in patient participation processes
  • - Experience using governance or quality improvement tools.
  • - Previous experience of managing or supporting safeguarding systems in a healthcare setting.
Practical and Intellectual SkillsEssential
  • - Excellent organisational and analytical skills, with the ability to prioritise effectively.
  • - Strong interpersonal and communication skills, able to influence and support colleagues at all levels.
  • - Ability to interpret and apply legislation, regulation, and policy.
  • - Proficient in use of IT programs, including Office 365, MS Teams and Outlook
Desirable
  • - Familiarity with CQC requirements and NHS governance frameworks.
  • - Evidence of ongoing professional development and interest in leadership progression.
Disposition/Adjustment/AttitudeEssential
  • - Unflappable and diplomatic
  • - Responsive and empathic approach to patients and staff, yet also able to reason assertively where appropriate.
  • - Supportive approach when communicating with GPs or other staff who might be the subject of a complaint or negative significant event.
  • - Have an approachable attitude to enable staff to raise concerns or when seeking guidance
  • - Great teamwork ethic
  • - Flexible in terms of role and availability
  • - Ability to work under pressure/multi-task
Person SpecificationQualificationsEssential
  • Education to Diploma or Degree level
ExperienceEssential
  • - Experience of governance, compliance, or risk management within healthcare or a related field.
  • - Strong knowledge of complaints handling, information governance, and GDPR.
  • - Understanding of safeguarding responsibilities in healthcare and experience of working within safeguarding processes (or willingness to undertake training).
  • - Experience of supervising or line-managing staff.
Desirable
  • - Experience of working in a primary care or NHS setting.
  • - Experience of handling litigation
  • - Experience in patient participation processes
  • - Experience using governance or quality improvement tools.
  • - Previous experience of managing or supporting safeguarding systems in a healthcare setting.
Practical and Intellectual SkillsEssential
  • - Excellent organisational and analytical skills, with the ability to prioritise effectively.
  • - Strong interpersonal and communication skills, able to influence and support colleagues at all levels.
  • - Ability to interpret and apply legislation, regulation, and policy.
  • - Proficient in use of IT programs, including Office 365, MS Teams and Outlook
Desirable
  • - Familiarity with CQC requirements and NHS governance frameworks.
  • - Evidence of ongoing professional development and interest in leadership progression.
Disposition/Adjustment/AttitudeEssential
  • - Unflappable and diplomatic
  • - Responsive and empathic approach to patients and staff, yet also able to reason assertively where appropriate.
  • - Supportive approach when communicating with GPs or other staff who might be the subject of a complaint or negative significant event.
  • - Have an approachable attitude to enable staff to raise concerns or when seeking guidance
  • - Great teamwork ethic
  • - Flexible in terms of role and availability
  • - Ability to work under pressure/multi-task

NHS