Who we are looking forWe are currently looking for a GlobalLink Head of EMEA Platform Support, MD to oversee the GlobalLink platform support teams in EMEA. In this role, the candidate will be responsible for supporting the daily platform updates, monitoring of client inquiries and escalations, assisting with client onboarding and daily trading activities on the platforms. The candidate will also be responsible for monitoring and coordinating technical support for integration and connectivity workflows.Due to the role requirements this job needs to be performed primarily in the office with some flex work opportunities available.Why this role is important to usThe team you will be joining is a part of State Street Markets. As a leading provider of trading and lending solutions to the world’s institutional investors, we deliver the industry’s most innovative platforms, financing and portfolio solutions. Our capabilities are backed by proprietary, high-value research, insights and indicators that power clients’ investment decisions, accelerate performance and help investors stay ahead of shifting markets. Across our comprehensive set of solutions – data-driven macro market intelligence that give an information advantage; client-first platforms and tools that redefine trading; financing solutions that streamline liquidity access; and portfolio solutions designed to help achieve peak performance – we deliver a breakthrough edge to drive business success.Join us if making your mark in the capital markets industry from day one is a challenge you are up for.What you will be responsible forAs Globallink Head of EMEA Platform Support, MD you willManage a team of platform support specialists supporting all asset classes of the Globallink platformsLeading the FundConnect EMEA platform support team supporting multiple trading venues.Provide Supervisory oversight of the day to day activity of the teamProvide reporting to the SMR on a monthly basis to include any issues and/or staffing concernsSupport the client implementation for all Globallink supported products to ensure accurate setupCoordinate with the Global Billing team to ensure reconciliation issues are addressed and resolvedWork with the GlobalLink businesses to understand new / updated products, develop processes and procedures to support product operations, and implement changes within the teamEnsure that processes and controls are adequately designed and operating effectivelyManage internal and external reviews, including audits, assurance events, etc., that impact the support teamUnderstand and stay updated on the regulatory environment in EMEA to ensure compliance with all relevant laws and regulations.Drive continuous process improvementsCoordinate incident response efforts and client communicationsSupporting new product releasesAssist with supporting vendor relationships and due diligenceManage production support oversight and coordinate incident triageEnsure client inquiries/issues are resolved timelyEnsure adherence to all operational procedures and corporate policiesFoster cross function relationships with leads from Business Solutions, Product Development, Sales and Business teams.What we valueThese skills will help you succeed in this roleStrong strategic, analytical, and commercial skillsResults driven, service/action-oriented delivery skills.Organizational and political agility; strong negotiation skillsDynamic Management – be comfortable dealing with various changes and adapting to different circumstances.Decision Making – ability to find data, insights, and proof points very quickly across the organization and synthesize to effectively make decisions to set future directionWorking knowledge of a range of financial products including mutual funds, short-term money market instruments, and FX trading.Strong attention to detail and the ability to handle several projects simultaneouslyAbility to develop business relationships within and outside the organizationExcellent interpersonal, communication, organizational and problems solving skillsAbility to multi-task, balance workload and perform in a pressurized, deadline oriented environmentExcellent communication and interpersonal skills, written and oral; confident in interaction with clients and senior stakeholders and executive leadershipEducation & Preferred QualificationsBachelor's degree with emphasis in finance, accounting, or economics or 15+ years of related financial industry experienceExperience working as part of a Global organizationDetailed understanding of operations with at least 10 years experience managing an operational role, preferably within a large Financial Institution.Global multi-jurisdictional regulatory experience preferred.Technical aptitude with wide range of applications, including but not limited to the MS Office suiteAre you the right candidate? Yes!We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.About State StreetWhat we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.State Street is an equal opportunity and affirmative action employer.
