Service Transition Manager

Certes Computing

  • Buckinghamshire
  • £410 per day
  • Contract
  • Full-time
  • 2 months ago
Job DescriptionService Transition ManagerDuration: 6 MonthsRate: £410 per dayLocation: Milton Keynes & remote (hybrid working)IR35 Status: OutsideStart: ASAPA Service Transition Manager is required for our Government Client to be responsible for coordinating day-to-day Service Transition activities, making recommendations on go-live, early-life support and service acceptance.You will ensure established Service Transition methods and procedures are utilised for efficient and prompt handling of all requests to the Service Transition team.Manage the transition of products or services into BAU service, ensuring they meet the acceptance criteria and be responsible for ensuring that the acceptance criteria is clear and covers all aspects and requirements provided by IT operations teams.Essential skills and experience required:As the Service Transition Manager you will possess previous experience in a Service Transition role and of working on a large and complex IT estateITIL experienceExperience of working with the ITSM tool ServiceNow (desirable)Project management knowledge (desirable)Possess experience of operating IT systems within government environments (desirable)Demonstrable record of delivering results and meeting targets.Excellent problem solving and research skills, including the ability to analyse facts, interpret data and make expert recommendations to stakeholders and ensure that key results are understood at all levelsExcellent written and verbal communication skills with the ability to communicate clearly at all user levels (internal and external customers)Ability to take initiative, identify and respond to service transition requirements; managing workload effectively to ensure tight deadlines are metExcellent analytical, problem solving, decision making and influencing skills**Please be advised this role will require you to be based on the client site three days per week**Responsibilities include:
  • Can work independently, work well under pressure and is capable of delivering accurate analysis, clear advice and recommendations (in an appropriate context and at a desired level of detail) to the Client's senior leadership team, customers, suppliers and other Government Departmental stakeholders.
  • Have strong management capability, business analysis, process awareness and a service-orientated mind set in order to deliver the control, accuracy, consistency and quality required by Technology and Operations.
  • Responsible for the controlled addition, amendment or removal of customer IT Services into and from live operations which includes the following activities:
  • Maintain strong relationships and perform an advisory role with multiple internal stakeholders to ensure ongoing process adherence for service transition, which can be measured and fed back to relevant teams.
  • Plan, prioritise work and coordinate resources to ensure that requirements of the Service Design are realised in Operations.
  • On some occasions it will be necessary to provide coaching to the resolver teams in how best to adopt the new service.
  • With a good understanding of the service pipeline, research technical training requirements and advise resolver teams.
  • Coordinate service transition activities across projects, suppliers and operational resolver teams.
  • Act as a point of contact for the customer as required and manage wider internal/external stakeholders across the business throughout the service transition process, representing the Service Transition Team.
  • Identify and perform in-depth diagnosis on complex service transition issues, applying problem solving expertise and knowledge to make decisions, negotiate improvements and implementation plans.
  • Conduct regular reviews of transition activity with Operational support teams, reviewing improvement suggestions, making recommendations and through regular mentoring sessions implement improvement steps.
  • Ensure Service transition metrics/measures are aligned with Operational policies and objectives and accurately reflected in Management Information / internal KPI reports.
  • Maintain the Service Transition Dashboard ensuring clear visibility of new, amended or disabled/retired services.
  • Ensuring service transition compliance with all related Technology and Operations and/or wider Clients Policies and highlighting where gaps exist via the risk register to ensure senior visibility, effectively contribute to Continual Service Improvement process.
Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgroundsTo apply for this role please email your CV to:

Certes Computing