Desktop Support Engineer 5222
- Port Talbot, Neath Port Talbot
- £140 per day
- Permanent
- Full-time
Working as a Desktop Support Engineer, you will provide and maintain service continuity for the client's desktop technology and resolve any technical issues that may occur, all within contractual agreements.
We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.Desktop Support Engineer General Role Tasks:Firstly, you will respond to customer incidents, service requests and manage through to a successful resolution
Secondly, deliver a deskside service to the customer, including hardware break fix and software support for laptops and desktops across the site.
Thirdly, maintain desktop devices.
Additionally, manage and maintain the configuration and installation of desktops, including patch updates and hardware replacements.
Finally, monitor security profiles and anti-virus software on all Desktop Devices. Take appropriate action in the event of non-compliance with security requirements.
This role requires the following skills & experience:
A confident communicator who is able to engage at all levels
Be able to work under pressure and adapt to change
Excellent customer service skills
Hands and Eyes
Also, break Fix
Build and Image devices
Good customer service,
Knowledge of SNOW
Has worked as an engineer and has experience of a large user base and can be able to demonstrate this
If you have the skills required, please apply nowApply for jobs in Port Talbot with GTS todayIf you would like tips on how to from the crowd, we hope you find this blog usefulAre you preparing for a interview? If you are, here are some top tips for a successfulFinally, tips on within your CV.