Administrator (Florey Sexual Health Clinic)

NHS

  • Reading
  • £24,937-26,598 per year
  • Permanent
  • Full-time
  • 5 days ago
Band 3 Administrator (Florey Sexual Health Clinic)The Administration Team for Sexual Health Services is seeking a passionate, enthusiastic, reliable and hard-working individual to join our department.We are looking for a team player with good communication and excellent customer service skills, with a positive attitude towards work.Important: We reserve the right to close this vacancy early should we receive a high volume of suitable applications.Main duties of the jobYou will ensure high levels of patient and clinical satisfaction by being accessible, patient-focused and a knowledgeable point of contact, ensuring you work within the Royal Berkshire Hospital and the British Association of Sexual Health and HIV guidelines / policies / protocols.You will participate in the provision of an integrated sexual health service, assisting clinicians in managing patient requirements. Specifically, the post holder will be the point of contact for all administrative issues relating to patients' pathways of care, including Family Planning (contraception), HIV and Psychosexual Therapy. Duties will be allocated based on the demands of the service.The post holder will work as part of a multidisciplinary team, offering holistic, non-judgmental patient care, and will provide support in the proactive management of the patient pathway, ensuring the pathway is managed smoothly.This role includes general admin duties including answering patient and staff telephone enquiries, scheduling appointments, processing clinic letters and general clerical tasks.You will have a keen eye for detail, excellent keyboard / data entry skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure. An incredibly high level of patient confidentiality is required due to the sensitive nature of the department.The post holder may be required to cover reception duties at both the Reading and Newbury sites.About usReading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.Our "CARE" values; Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.DetailsDate posted27 August 2025Pay schemeAgenda for changeBandBand 3Salary£24,937 to £26,598 a year per annumContractPermanentWorking patternFull-timeReference number193-7014746NCG-AJob locationsRoyal Berkshire NHS Foundation TrustLondon RoadReadingRG1 5ANJob descriptionJob responsibilitiesPlease refer to the attached Job Description and Person Specification for further details of the responsibilities of the role. Job descriptionJob responsibilitiesPlease refer to the attached Job Description and Person Specification for further details of the responsibilities of the role.Person SpecificationEducation/QualificationEssential
  • NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
  • GCSE or equivalent
Desirable
  • Computer Literacy Course e.g. ECDL
Previous ExperienceEssential
  • Experience of using of IT systems and patient data systems
  • Experience of scheduling outpatient appointments and/or admissions
  • Experience of working with patients and providing information regarding their appointments or treatment team
Desirable
  • Experience of handling patient complaints
Skills, Knowledge, AbilitiesEssential
  • Ability to plan, organise and accomplish a variety of concurrent assignments
  • Ability to follow policies and procedures
  • Ability to manage and interpret data correctly to inform decision making
Desirable
  • Knowledge of medical terminology and understanding of NHS research systems and research governance
  • Knowledge of the Lilie system and contribution to service improvements
Person SpecificationEducation/QualificationEssential
  • NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
  • GCSE or equivalent
Desirable
  • Computer Literacy Course e.g. ECDL
Previous ExperienceEssential
  • Experience of using of IT systems and patient data systems
  • Experience of scheduling outpatient appointments and/or admissions
  • Experience of working with patients and providing information regarding their appointments or treatment team
Desirable
  • Experience of handling patient complaints
Skills, Knowledge, AbilitiesEssential
  • Ability to plan, organise and accomplish a variety of concurrent assignments
  • Ability to follow policies and procedures
  • Ability to manage and interpret data correctly to inform decision making
Desirable
  • Knowledge of medical terminology and understanding of NHS research systems and research governance
  • Knowledge of the Lilie system and contribution to service improvements

NHS