Operations Coordinator - Esher

Knight Frank

  • Esher, Surrey
  • Permanent
  • Full-time
  • 2 months ago
Contract Type Permanent
Employment Type Full-Time
Working Requirements On Site
Hours 9:00am to 5:30pm
Salary Competitive
Division Residential
Location EsherKnight Frank is looking to hire an Operations Coordinator to assist the Sales Team in their Esher office.Responsibilities:Customer Experience
  • Provide an exceptional internal and external customer experience in every interaction
  • Assist in answering incoming calls
  • Maintain a tidy office and reception area
  • Assist Department Head with implementation of Customer Experience initiatives
  • Drive net promotor scores through customer journey improvement initiatives
  • Refer clients to a wide range of KF services including Commercial and the Global network
Sales AdministrationWork with the Operations teams to provide a high level of support within agreed timeframes to Office Head, office team and other departments within the region:Property listings:
  • Create new property activity records
  • Order land registry title checks
  • Register new instructions
  • Create template letters and forms
Best Practice:
  • Manage Client due diligence process for clients and buyers
  • Deliver and adhere to all internal and external compliance & best practise measures and procedures
  • Liaise with clients to obtain necessary documents prior to marketing
  • Ensure correct naming conventions are used on all property files
  • Database organisation and maintenance
  • Ensure office compliance and drive audit pass rate improvements
Accounts:
  • Accurate generation of sales invoices
  • Ensure accurate records are maintained on all reports
  • Reconcile figures monthly
General:
  • Prepare reports for weekly and monthly meetings, MBOs and ad hoc requirements
  • Be a trouble shooter with system processes and procedures
  • Carry out monthly reporting to assist with performance monitoring
  • Mentor new business support team members
  • Demonstrate high competence in all KF systems (Working Life, Hub, Global Life, Power BI, Audit centre, etc.)
Local Marketing:
  • Create mailers, property brochures, window cards and pitching materials
  • Arrange and upload EPCs, photos and floorplans
  • Update property listings
  • Use of internal systems to search and download imagery
  • Oversee look and feel of office in line with central guidelines
  • Supply imagery and property information for regional publications and central marketing campaigns working alongside your Marketing Senior Operations Coordinator when necessary
  • Assist with meeting marketing deadlines
  • Display knowledge of GDPR regulations
  • Adherence of KF marketing, PR and social media guidelines
HSE and Information Security
  • Display knowledge of ISO regulations and implement in office working alongside your Operations Coordinator
  • Ensure clear desk & clear screen policies are followed
  • Follow storage & archive protocols
  • Ensure confidential files are treated correctly
  • Display knowledge of GDPR regulations
OperationsDepartment accounts:
  • Code office invoices
  • Monitor management reporting
  • Ensure accurate performance management records and reports are maintained
  • Assist team with submission of expenses if required
  • Manage petty cash
  • Submit Saturday and viewing teams timesheets and expenses
  • Experience of working on numerous systems to complete daily tasks
Facilities:
  • Manage office facilities
  • Arrange works/contractors when required
  • Upkeep and maintain office equipment/IT hardware
  • Order stationery and hardware as required
  • Assist with office refurbishment or relocation programmes
Particular Aptitudes/Skills Required:
  • 2 years+ experience in a similar operations, administration or secretarial role preferred
  • Proficient with Microsoft office packages
  • Flexibility, adaptability and a co-operative attitude
  • Calm under pressure
  • Excellent standard of English grammar and spelling
  • Diligent and efficient
  • Strong attention to detail
  • Self-motivated
  • Team player
#LI-SO1#1Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs.Contract Type Permanent
Employment Type Full-Time
Working Requirements On Site
Hours 9:00am to 5:30pm
Salary Competitive
Division Residential
Location EsherKnight Frank is looking to hire an Operations Coordinator to assist the Sales Team in their Esher office.Responsibilities:Customer Experience
  • Provide an exceptional internal and external customer experience in every interaction
  • Assist in answering incoming calls
  • Maintain a tidy office and reception area
  • Assist Department Head with implementation of Customer Experience initiatives
  • Drive net promotor scores through customer journey improvement initiatives
  • Refer clients to a wide range of KF services including Commercial and the Global network
Sales AdministrationWork with the Operations teams to provide a high level of support within agreed timeframes to Office Head, office team and other departments within the region:Property listings:
  • Create new property activity records
  • Order land registry title checks
  • Register new instructions
  • Create template letters and forms
Best Practice:
  • Manage Client due diligence process for clients and buyers
  • Deliver and adhere to all internal and external compliance & best practise measures and procedures
  • Liaise with clients to obtain necessary documents prior to marketing
  • Ensure correct naming conventions are used on all property files
  • Database organisation and maintenance
  • Ensure office compliance and drive audit pass rate improvements
Accounts:
  • Accurate generation of sales invoices
  • Ensure accurate records are maintained on all reports
  • Reconcile figures monthly
General:
  • Prepare reports for weekly and monthly meetings, MBOs and ad hoc requirements
  • Be a trouble shooter with system processes and procedures
  • Carry out monthly reporting to assist with performance monitoring
  • Mentor new business support team members
  • Demonstrate high competence in all KF systems (Working Life, Hub, Global Life, Power BI, Audit centre, etc.)
Local Marketing:
  • Create mailers, property brochures, window cards and pitching materials
  • Arrange and upload EPCs, photos and floorplans
  • Update property listings
  • Use of internal systems to search and download imagery
  • Oversee look and feel of office in line with central guidelines
  • Supply imagery and property information for regional publications and central marketing campaigns working alongside your Marketing Senior Operations Coordinator when necessary
  • Assist with meeting marketing deadlines
  • Display knowledge of GDPR regulations
  • Adherence of KF marketing, PR and social media guidelines
HSE and Information Security
  • Display knowledge of ISO regulations and implement in office working alongside your Operations Coordinator
  • Ensure clear desk & clear screen policies are followed
  • Follow storage & archive protocols
  • Ensure confidential files are treated correctly
  • Display knowledge of GDPR regulations
OperationsDepartment accounts:
  • Code office invoices
  • Monitor management reporting
  • Ensure accurate performance management records and reports are maintained
  • Assist team with submission of expenses if required
  • Manage petty cash
  • Submit Saturday and viewing teams timesheets and expenses
  • Experience of working on numerous systems to complete daily tasks
Facilities:
  • Manage office facilities
  • Arrange works/contractors when required
  • Upkeep and maintain office equipment/IT hardware
  • Order stationery and hardware as required
  • Assist with office refurbishment or relocation programmes
Particular Aptitudes/Skills Required:
  • 2 years+ experience in a similar operations, administration or secretarial role preferred
  • Proficient with Microsoft office packages
  • Flexibility, adaptability and a co-operative attitude
  • Calm under pressure
  • Excellent standard of English grammar and spelling
  • Diligent and efficient
  • Strong attention to detail
  • Self-motivated
  • Team player
#LI-SO1#1Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs.

Knight Frank