Credit Controller
- Hazel Grove, Greater Manchester
- £30,000 per year
- Permanent
- Full-time
Reports to: Credit Control Manager
Salary: £30,000 - £35,000 per annum
Full time, permanent positionThe key responsibilities of a Credit Controller will include:
- Update customer records according to legal changes and company processes.
- Collect outstanding debts, escalating to legal action when necessary.
- Maintain accurate and detailed activity and contact records in the main system.
- Negotiate and document customer payment plans with Credit Control Manager's authorisation and communicate agreements clearly.
- Record and respond to customer disputes promptly through the main system, ensuring compliance with SLAs and company procedures.
- Investigate and resolve disputes within set timelines, keeping customers informed.
- Monitor and respond to customer disputes received via shared email inboxes daily.
- Process order conversions.
- Conduct quarterly credit reviews.
- Open new accounts and assign credit limits following company policy.
- Provide weekly reports on overdue debts and personal activity to the Credit Control Manager
- Strong experience working in a fast-paced Credit Control team.
- Strong numerical and analytical skills with attention to detail.
- Familiarity with credit management systems and accounting software.
- Excellent communication and negotiation skills.
- The ability to work independently and manage multiple priorities effectively.
- A salary of £30,000 - £35,000 per annum, based on experience.
- Full time office based working
- 37 hours per week with flexibility to work earlier or later start and finish times
- Generous annual leave and pension contributions
- Opportunity to work in a thriving business