Contract Operations Manager
- Wellingborough, Northamptonshire
- £60,000 per year
- Permanent
- Full-time
- Oversee day-to-day 3PL warehouse operations including receiving, putaway, picking, outbound, VAS, and container processing.
- Manage import/export processes and subcontractor relationships, including sourcing new logistics partners.
- Lead, coach, and develop a team of supervisors and warehouse operatives to achieve operational excellence.
- Monitor KPIs, daily P&L, and ensure cost performance aligns with budget expectations.
- Drive continuous improvement initiatives to optimise productivity and service delivery.
- Maintain strong relationships with key stakeholders through regular reviews and communication.
- Ensure full compliance with contractual obligations, SOPs, and health & safety standards.
- Proven leadership in a senior operations role within 3PL, FMCG, or large-scale warehousing.
- Strong commercial acumen, including experience managing budgets, daily P&L, and vendor contracts.
- Excellent stakeholder management and communication skills.
- Background in high bay, high throughput operations with exposure to MHE (VNA, FLT, PPT).
- Knowledge of continuous improvement methodologies (e.g. Kaizen, Six Sigma).
- Strong problem-solving skills with a keen eye for detail and risk management.
- 5+ years' experience managing warehouse and logistics contracts.
- Hands-on operational leader who can inspire teams and deliver results.
- Confident managing subcontractor performance and logistics partnerships.
- Experience in both strategic contract management and day-to-day operational delivery.
- Play a key role in a fast-paced logistics environment with significant responsibility.
- Opportunity to drive change and continuous improvement across a high-profile contract.
- Work with a collaborative leadership team committed to growth and operational excellence.
- Competitive salary, benefits, and long-term career development opportunities.