Area Operations Manager

Govia Thameslink Railway

  • Ashford, Kent
  • Permanent
  • Full-time
  • 5 days ago
Currently recruiting an Area Operations Manager - Thameslink South AreaAre you a motivated passionate and experienced leader who can inspire a large team of frontline staff? Do you thrive in demanding, busy and dynamic environments?An exciting opportunity has arisen at the forefront of GTR's operation. The role of Area Operations Manager is an integral part of the leadership team, focusing around 250 drivers and managers to deliver an excellent customer service during a period of huge change. This is the perfect chance for someone ready to make a real impact in shaping frontline operations.To be successful in this role, you will be a competent and experienced manager, ideally from an functional background. Experience in the rail industry is not essential.With 300,000 passengers traveling daily you'll quickly come to grasp the core processes underpinning our operation and take action to improve the way we deliver train services. To enable this you will develop strong relationships with key stakeholders and work collaboratively with trade unions; these are key areas so the successful applicant will display and utilise advanced communication skills and possess the right behaviours.Key responsibilities include
  • Proactive management of productivity including attendance management
  • Management of competence and safety standards
  • Through continuous liaison with the operations, engineering and commercial teams within GTR and key suppliers (especially Network Rail), proactively identify and implement opportunities to improve trains service performance.
  • Delivering the resource plan and financial budget for the specified depots
  • Responsible for the delivery of customer service standard
  • Work effectively with the local trade union representatives, resource managers and roster clerks to ensure that all rostering actions are completed in the most effective and efficient manner, giving maximum productivity from the available resources.
What we can offer you:
  • Final salary pension
  • Free travel on GTR and sister groups for you and your family
  • 75% off travel on other train operating companies for you, and leisure for your family
  • 25 days annual leave
  • Discounted Oyster Card
  • GTR offers maternity, paternity and adoption leave and time off for prenatal keep, as well as shared parental leave - all part of our commitment to family friendly policies
  • StarHub - our great benefits package which, for example, includes discounts with many retailers.

Govia Thameslink Railway