Manager, Salesforce Data Cloud Solution Architect, Deloitte Digital

Deloitte

  • London
  • Permanent
  • Full-time
  • 2 months ago
Connect to your IndustryWant to shape the future of online experiences? So do we.Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients and to society. We're a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there. Fast. Want to help us shape the future? We're looking for experienced practitioners from a consulting, design, tech or business background who can show our clients what's next, then work with our mixed-discipline team to make it happen.As part of our Consultancy practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes.We embrace the strengths of diverse talent within our team. You may have a brilliant mind, be a confident communicator or a nerd for all things digital, or you may have an impeccable business instinct, a collaborative outlook and a flair for big ideas.We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.Connect to your career at DeloitteDeloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunityWe're expanding fast, we're looking for people who are natural initiative-takers who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture.You will work with outstanding digital talent across disciplines to innovate and create great solutions for iconic brands.We are seeking a dynamic and skilled Salesforce Data Cloud Solution Architect with a unique blend of technical expertise and strategic acumen. The ideal candidate should possess profound knowledge in Salesforce Data Cloud as well as the Salesforce Marketing or Sales/Service suite, complemented by a keen ability to translate complex analysis into actionable solutions that propel business growth. This role demands a self-motivated, independent problem solver who is passionate about delving into intricate details, raising pertinent questions, making informed recommendations, and driving impactful results.
  • Develop, build, and implement Salesforce Data Cloud instances in conjunction with Salesforce Marketing Cloud
  • Drive end-to-end project execution, encompassing analysis, documentation, solution development, testing, and performance, to meet client expectations.
  • Identify technical design and data model risks, confirm their validity, and devise strategies to mitigate them.
  • Actively participate in technical design and data model workshops alongside Engineering Teams and business stakeholders.
  • Clearly translate and communicate technical requirements and solutions to the business using story-based narratives, and present strategies and recommendations to executives.
  • Leverage knowledge of new and upcoming features in the Salesforce ecosystem to recommend more efficient solutions.
  • Ensure that technical documentation is consistently updated through active participation in technical workshops.
  • Lead sessions to understand client needs in technical marketing and Salesforce Data Cloud requirements, and act as a crucial technical resource throughout the implementation process.
  • Assess client requirements, propose effective solutions, and communicate the capabilities and limitations of Salesforce Data Cloud, Marketing Cloud Engage, Personalisation, Intelligence, Sales, Service and other relevant SF ecosystem platforms.
  • Function as a technical solution specialist within the Salesforce Data Cloud ecosystem, including components like Data streams, Unified Data Model, Transformations/Insights, Identity Resolution, Segmentations, Activations, Email Studio, Content Builder, Journey Builder, Mobile Studio, Cloud Pages, Ad Studio, Site mapping, Website personalisation
  • Develop, oversee, and maintain key data model, segmentation, architecture, code documentation, and technical specifications for designated workstreams.
  • Lead the development and physical design of solutions, guide the development team, and ensure the system's architectural integrity.
  • Manage workstreams in large-scale enterprise implementations, focusing on Salesforce Data Cloud architecture and data models.
Connect to your skills and professional experienceOverall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives. If you have an interesting or unusual mix of skills yourself, even better.You’ll have strong technical skills including some or all the following:
  • CRM Analytics and Einstein Discovery experience.
  • Experience in marketing automation, data model and architecture in the Salesforce ecosystem
  • Customer Data Modeling best practices
  • Salesforce cross-cloud integrations
  • Proficiency in moderately complex SQL queries
  • Experience in integrating with cloud-based data warehouses/data lakes (e.g. Snowflake, Databricks..)
Preferred:
  • Experience with Marketing Cloud Personalisation
  • Experience with at least 1 end-to-end Salesforce Data Cloud implementation
  • Experience with Segmentation strategy
  • Experience with Adobe, Marketo, Oracle or other enterprise marketing automation or CDP platforms.
  • Experience with SOQL
  • Front-end coding skills (HTML, CSS/SASS, Typescript, React, XML, JSON).
  • Salesforce certifications (Marketing Cloud Administrator/Consultant/Email Specialist, Salesforce Data Cloud Consultant).
  • Effective presentation skills to both technical and non-technical audiences.
Connect to your service line - ConsultingDistinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.Personal independenceRegulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.Connect with your colleagues“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.”-Dan, Consulting"I get to work on projects that help clients in a sector I feel truly passionate about.”-Rhiannon, Consulting“Everyone always says “it’s the people,” and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.”-Gillian, ConsultingConnect to your agile working optionsLocation: LondonYour Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.You’ll have the flexibility to work from home or a client site as required. You’ll also have access to a number of local collaboration spaces where you can meet with colleagues when needed to support your role. Our hybrid-working model enables our people to collaborate, connect and innovate in both a virtual and physical capacity.You’ll have all the support you need to succeed, including robust tech and home workstation set-up guidance, as well as access to a variety of flexible working spaces and all sorts of social activities for you to join. We’re continually innovating our working practices too, so you can expect to see new and exciting technology developments coming soon.The future of work is evolving fast and we’re already leading the way, by enabling flexibility for our people, and making it easy for us all to connect and collaborate.Discover more about our .Connect to your return to work opportunityAre you looking to return to the workplace after an extended career break?For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.Our commitment to youMaking an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.Connect to your next stepA career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

Deloitte