IT Support Technician (1st & 2nd Line Support)

Tru Talent

  • Bournemouth
  • £33,000 per year
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
IT Support Technician (1st & 2nd Line Support)Location: BournemouthSalary: £25,000 -£33,000 (DOE)Hours: 40 hours a week working in the office.We are working with a growing IT company currently evolving into a Managed Service Provider (MSP), and they're looking to welcome a proactive and solutions-focused IT Support Technician to their team. This is an exciting opportunity to play a key role in supporting both the technical operations and the ongoing growth of the business.As an IT Support Technician, you'll be providing both 1st and 2nd line support to a wide range of clients across various industries. You'll gain hands-on experience with diverse technologies and contribute to a fast-paced, client-focused environment that values innovation and teamwork.Responsibilities of the IT Support Technician:
  • Deliver responsive and effective 1st & 2nd line technical support to clients.
  • Troubleshoot and resolve issues involving Microsoft 365, SharePoint, and broader IT infrastructure.
  • Install, configure, and maintain a variety of hardware and software systems.
  • Conduct network troubleshooting and support, including cable testing and patching.
  • Collaborate with colleagues to ensure smooth service delivery and successful project completion
What were looking for from the IT Support Technician:
  • Valid DBS clearance is required.
  • Strong knowledge of Microsoft 365 administration (including SharePoint, Azure, and security features).
  • Physically able to move and manage IT equipment as needed.
  • Solid understanding of network infrastructure and cable management practices.
  • Practical experience with PowerShell and scripting for system automation and admin tasks.
  • Excellent problem-solving and analytical skills.
  • Confident communicator with the ability to clearly explain technical concepts to both technical and non-technical users.
  • Highly organised, detail-oriented, and able to work effectively in a fast-moving environment.
  • A self-starter who can manage tasks independently but also enjoys being part of a collaborative team.
  • Must hold a full, clean UK driving licence (or legal eligibility to drive in the UK).
  • Positive, proactive mindset with a genuine passion for IT support.
Click 'Apply Now' to take the next step in your career.INDTTT

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