Burial Ground Consultant
- Woodland, Devon Christchurch, Dorset
- Permanent
- Full-time
- 31 days leave (incl bank holidays) rising to 36 with service
- 20% store discount
- Healthcare cash plan, pension & share incentive plan
- Cycle-to-work scheme
- Training & development opportunities
- Manage, support and process all enquiries from members of the public and clients, accurately processing all the necessary arrangements for burials.
- Be responsible for the diary and all administration systems ensuring the smooth operation of the Burial Ground.
- Promoting, advising and selling of all forms of memorialisation and value-added products and services.
- Liaise with and assist funeral directors, clergy/officiants, the bereaved and members of the public and provide the highest possible standards of service.
- Ensure all required documentation is completed and/or received in compliance with Company rules, regulations and statutory legislation. Liaising with external agencies and authorities as required.
- Ensuring the identification, storage and final disposal of cremated remains with the burial ground are undertaken and documented appropriately.
- Receive payments from clients and complete the administration of financial documentation.
- Be responsible for the security of petty cash, premises and company equipment.
- Undertake any other duties that may reasonably be required in support of the Burial Ground operation as required.
- Being proactive in community activities to promote the Burial Ground and End of life services.
- IT literate and a competent user of MS Office.
- Great communication skills.
- Customer facing experience.
- Excellent administration and organisational skills with strong attention to detail.
- Can display resilience and be comfortable working independently and as part of a team.
- High level of understanding, empathy, and compassion.
- Previous experience within the funeral industry is not required as we’ll provide full training.
- Travel to other sites will be required.